Team Leader Content Moderator - English - KL

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in customer experience management in Kuala Lumpur is seeking a Team Manager to oversee a team of content moderators. The ideal candidate should have experience in the BPO industry, excellent leadership and communication skills, and the ability to work in a fast-paced environment. Responsibilities include managing team performance and conducting coaching sessions. Immediate joining is preferred.

Qualifications

• Must have experience in the BPO industry.
• Proven leadership and management skills required.
• Ability to work in a dynamic environment.

Responsibilities

• Manage a team of content moderators.
• Monitor team performance metrics.
• Coach and train team members.

Skills

Fluent in English

Leadership skills

Excellent communication

Problem-solving abilities

Job description

Qualifications

• Fluent in English both written and verbal (REQUIRED)
• Willing to work in shifting schedule including night shift/weekend/public holiday
• Has experience in same role at BPO Industry
• Proven leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Placement in KL
• Can join immediately

Responsibilities

• Manage a team of content moderator, ensuring that they adhere to company policies and procedures.
• Monitor team performance metrics
• Identify areas for improvement and implement strategies to enhance team performance
• Coach and train team members to improve their skills and knowledge.
• Conduct regular performance evaluations and provide feedback to team members.
• Collaborate with cross-functional teams
• Prepare and present regular reports on team performance to the management team