Manager Finance - OTC (Shared Service)

Exyte; Kuala Lumpur; On-site; MYR 140,000 - 180,000; Full time

Job summary

Exyte seeks an experienced Manager Finance to supervise the Order to Cash (OTC) team, overseeing Accounts Receivable, invoicing, receipting/cash application, and month-end closing activities. You will lead process improvements, ensure compliance with internal controls, and coordinate with clients and internal stakeholders to resolve unapplied payments and reconciliations.

The role requires a strong background in SAP S/4HANA, global OTC processes, and a track record of managing high-quality

Qualifications

• Bachelor’s degree in accounting, finance or related discipline.
• Professional qualification (ACCA/CPA/MIA) preferred.
• 10+ years in Accounts Receivable or finance operations across multiple countries.
• Minimum 5 years of supervisory experience.
• Hands-on experience with SAP S4 HANA preferred.
• Experience in shared services or corporate finance is an advantage.

Responsibilities

• Oversee end-to-end client invoicing and cash application, including SAP S4 HANA postings and remittance processing.
• Manage month-end OTC closing, AR reporting, and escalation handling with stakeholders.
• Act as escalation point for daily operations and coach team members.
• Ensure compliance with policies, SOPs, and regulatory requirements; deliver accurate AR reports.
• Drive global process initiatives, data mapping, and system migrations where applicable.
• Train and develop team knowledge to maintain service quality during transitions.
• Support audits with timely documentation and responses.
• Identify and implement continuous improvement opportunities to increase efficiency.
• Collaborate with order management, commercial, and finance teams to resolve cross-functional issues.
• Assist in transitions, migrations, and onboarding activities.

Skills

Supervisory experience

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in accounting/finance

Professional qualification (ACCA/CPA/MIA) preferred

Tools

SAP S4 HANA

Job description

Discover your exciting role

Manager Finance supervises Order to Cash (OTC) team and is responsible for executing and overseeing day-to-day activities within the Order to Cash (OTC) function, covering Accounts Receivable, Invoice, Receipting/Cash Application, month-end Closing activities, and other specific accounting activities related to the stream and subfunctions with OTC function. This role includes:

• Supervises OTC team ensure accurate and timely processing of client invoice processes, receipting/cash application, dunning process and related financial transactions in accordance with defined SLAs/KPIs, and leading OTC related projects for process improvement.
• Responsible for the overall management and operations of the OTC function, ensuring quality delivery of services and in timely manner, adhering to group standards, policies and procedures of Exyte Group to ensure compliance with internal controls, accounting standards, and regulatory requirements.
• Support collection by coordinating with clients and internal stakeholders on unapplied payment and reconciliation matters.
• Contribute to the efficiency of the finance function by leveraging SAP S4 HANA and other digital tools and drive global process initiatives to streamline and/or automate the OTC process

Explore your tasks and responsibilities

• Client Invoicing & Cash Application: End‑to‑end management of client invoice and receivables, including documenting, validating, posting, and finalizing invoices in SAP S/4HANA with full compliance to company policies, tax regulations, SOPs, and agreed SLAs/KPIs. This covers intercompany invoices, credit notes, and timely dispatch of invoices with complete supporting documentation, as well as accurate receipting and application of client payments (cheques, bank transfers, and electronic remittances). Responsibilities also include obtaining and reviewing remittance advice, resolving unidentified or unapplied cash, and posting required journal entries such as foreign exchange adjustments, withholding tax (WHT), and other related accounting entries.
• Month-End Closing, Collection & Escalation Management: Manage and oversee month-end Order-to-Cash (OTC) closing activities to ensure accurate and timely financial reporting. Prepare and distribute statements of account to clients promptly and accurately. Identify potential bad debts, prepare monthly accounts receivable (AR) reports, and review findings with local finance teams. Perform and review accounting entries as required. Manage and resolve escalations from clients and internal stakeholders, ensuring prompt resolution through detailed reconciliations and transaction analysis.
• Leadership & People: Act as the 2nd level of escalation to assist & guide team members to resolve the daily operation issues. Regularly track and resolve outstanding, elevate to OTC Manager if required.
• Compliance & Reporting: Ensure adherence to company policies, external regulations, accounting principles, SOPs, and Target Operating Model (TOM). Provide accurate AR reports, identify critical issues, report monthly open issues and drive resolution independently.
• Drive Global Process Initiative: Ability to drive global system enhancements, UAT activities, system migrations, scope expansions, standardization projects, and data mapping/cleansing initiatives.
• Team Knowledge Development: Guide and train new and existing team members through effective knowledge transfer, sharing of best practices, and ensuring continuity of service quality during transitions.
• Quality Delivery Assurance: Review service deliverables, request amendments where applicable, where necessary, and ensure submissions for approval meet agreed timelines. Troubleshoot issues, work toward resolutions, and communicate risks promptly to management. Consolidate the KPIs/SLAs results for service governance meetings.

  Audit Support: Provide required documentation and timely responses to internal and external audits queries.

  Continuous Improvement: Implement best practices and proactively identify and implement improvement opportunities to enhance process efficiency, productivity, and control.

  Cross-Functional Collaboration: Work closely with order management, Commercial team, finance team and other stakeholders to address and resolve cross-functional issues.

  Transition Support: Assist in managing transitions, migrations, and process onboarding activities.

  Other Duties: Carry out any additional tasks & responsibilities as assigned by the Manager.

Show your expertise

• Bachelor’s degree in accounting, Finance, or a related discipline.
• Professional Qualification (ACCA/CPA/MIA etc.) is preferred.
• > 10 years of Accounts Receivable or Finance Operations Experience handling multiple countries.

• Minimum 5 years of supervisory experience.
• Hands-on experience with SAP S4 HANA is preferred
• Experience in shared services or corporate finance functions is an advantage.
• Experience in project management is an added advantage