Team Lead Billing Management

Omya Asia Pacific Sdn. Bhd.; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Job summary

Omya Asia Pacific Sdn. Bhd. seeks an experienced Order-to-Cash leader to coordinate daily Billing Management tasks and ensure accurate invoicing and revenue recognition.

You will lead a team of 7–19, monitor KPIs, and collaborate with Sales, Credit Management, and Finance to resolve issues and implement improvements. The role requires a Bachelor’s degree and 4–6 years in a related operational role with leadership exposure; SAP knowledge and strong English communication are preferred.

Qualifications

• Experience in Order-to-Cash processes, billing, receivables, and customer master data management.
• Strong communication with Sales, Credit Management, and Finance.
• Leadership or deputy team lead experience in a process-driven environment.
• Knowledge of internal controls and compliance for invoicing and collections.

Responsibilities

• Coordinate daily Order-2-Cash operational tasks for Billing Management and Accounts Receivable Sub-Ledger Management.
• Monitor KPIs/SLAs and drive corrective actions for deviations.
• Escalate and resolve billing-related issues; cancel/correct invoices and manage open items.
• Lead a team of Billing Management professionals and enable training and development.

Skills

O2C data administration

Attention to detail

Cross-functional coordination

Team leadership

SAP

Education

Bachelor’s degree in business administration, Economics, Operations Management, Finance, Supply Chain, Engineering or related field

Tools

SAP

Job description

Service Performance and Issue Resolution

Coordinate daily Order-2-Cash operational tasks for Billing Management including Service Charging and Accounts Receivable Sub-Ledger Management, ensuring timely and accurate execution according to work instructions and service level agreements Monitor team-level KPIs and SLAs for Billing Management, Service Charging and Accounts Receivable Sub-Ledger Management, implementing corrective actions for deviations Act as the primary escalation point for operational issues and exceptions, ensuring prompt resolution Escalate structural issues, risks, and recurring defects to the appropriate management Lead resolution of first-level escalations related to Billing Management (e.g., cancelling invoices, correcting invoices, managing open items, performing manual reconciliations)

Implementation of Changes and Improvements

Collaborate with the process management team to drive continuous improvement of underlying processes in Billing Management (e.g., invoice creation posting receivable entries and revenue, invoice cancellation, invoice reconciliation), Service Charging (e.g., service mark-up calculation, service and intercompany invoice creation) and Accounts Receivable Sub-Ledger Management (e.g., ledger closing, performance and monitoring of Accounts Receivable aging, management reporting, cash flow forecasting, invoice status monitoring) Support the implementation of new or updated work instructions, tools, and systems within the process Gather improvement ideas from the team and contribute to the operational improvement backlog Participate in pilot activities, testing, and training related to changes impacting the operational line Drive standardization and continuous improvement within the Order-2-Cash team

Team Leadership and People Development

Lead and develop a team of Billing Management professionals within the Order-2-Cash operational line Monitor team workload and support capacity planning; identify skill gaps and training needs; facilitate onboarding and knowledge transfer ensuring training and professional advancement opportunities for their team, e.g., certifications in financial accounting, process excellence programs and knowledge enhancement programs Actively contribute to and promote the organization's culture and values among team members Monitor team performance and provide training on Order-2-Cash systems and workflows (e.g., SAP)

Stakeholder Management and Communication

Collaborate closely with the Head of Billing Management, Head of the operational line Order-2-Cash, the Global Process Owner, the Head of Process Management Order-2-Cash, and process management teams to ensure alignment between team execution and operational targets Engage with other Team Leads within Order-2-Cash and adjacent processes to ensure coordinated service delivery Ensure timely execution of Order-2-Cash transactions according to service levels

Data Accuracy and Risk Management

Oversee the accuracy of customer master data, contract terms, billing documents, and credit information Oversee period-end closing activities related to accounts receivable, including reconciliations, accruals, and provisions

Education

Bachelor’s degree in business administration, Economics, Operations Management, Finance, Supply Chain, Engineering or related field Relevant vocational education with significant experience may be considered

Experience

4–6 years of experience in a process‑or function‑related operational role First leadership or coordination experience (e.g., acting as senior, subject matter expert or deputy team lead)

Knowledge and skills

O2C data administration including billing, receivables, and customer master data Strong attention to detail for financial and contractual documents Ability to handle sensitive financial and customer information securely Comfortable coordinating with Sales, Credit Management, and Finance teams

Other requirements

Excellent command of both oral and written English Knowledge of internal controls and compliance for invoicing, credit, and collections Solid understanding of O2C systems and transaction workflows

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Head of Billing Management

Number of direct reports: 7-19

Performance Measures

Performance measures will be defined on team specific service obligations

Working Relationships

Internal contacts Head of Billing Management Other Team Leads within Order-2-Cash and adjacent processes Head of Process Management Order-2-Cash Process management teams Order-2-Cash OS&S Transform layer OS&S Engage layer

External contacts

Service providers or external business partners as required for daily operations End customers Tax authorities

Omya is a leading global producer of industrial minerals and a worldwide distributor of specialty materials. Our company was founded 140 years ago and remains a privately‑owned, independent company headquartered in Switzerland but with offices and plants in more than 50 countries. When you join Omya, you become part of a global team that uses its creativity, expertise and experience to make a difference to people's lives. Thinking of Tomorrow means focusing on the challenges of the future and how we can develop mineral products to solve them. This is a collaborative environment where people work towards common goals, with a common purpose Our purpose, combined with our values of modesty, courtesy, integrity and perseverance, is the foundation of our business. Our values are relevant to our lives, not just our work. All Omya employees, partners and suppliers are bound by a Code of Conduct which reflects our values and guides our behavior.