Team Head Client Verification Team (KYC)

Commerz Global Service Solutions Sdn. Bhd.; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Customizable medical benefits

Job summary

Commerz Global Service Solutions Sdn. Bhd. (CGSS) invites applications for a Team Head, CVT (KYC).

The role leads a cross-functional team to ensure timely, high-quality KYC processing and escalates issues as they arise. You will supervise performance, align with CLM standards, and report to the CVT Department Head. The ideal candidate has 5+ years in KYC/AML with leadership experience, and strong English plus cross-cultural communication skills.

Qualifications

• At least 5 years professional experience in Client On-boarding (KYC) and/or Account Admin operations and Anti-Money Laundering at a large financial institution.
• Experience in leadership/management role with broad product, market and regulatory knowledge.
• Strong interpersonal skills and ability to work in a cross-cultural environment.

Responsibilities

• Lead and manage a CVT (KYC) team to meet defined performance and quality targets.
• Coordinate CVT projects, report to CVT Department Head and escalate issues as needed.
• Ensure front-to-back KYC processes align with CLM procedures and training.
• Maintain stakeholder communications and provide regular performance metrics and KPIs.
• Onboard, review, and manage KYC-related client documentation and due diligence.
• Review client screenings, clear alerts, and ensure correct risk ratings.
• Deputize for Department Head and participate in committees and projects.

Skills

Team leadership

KYC/AML

Stakeholder management

Mentoring/training

MS Office

English fluency

Cross-cultural communication

Education

Bachelor/College degree in Business/Banking/Finance

Apprenticeship/training in financial industry

KYC Certification preferred

Tools

MS Office Suite

Job description

Team Head, CVT (KYC) leads and manages a team of individuals, ensuring optimum performance and quality, escalating issues / potential issues arising or on the horizon, delivering the required performance on time and of the expected quality.

The Team Head manages tasks assignment to staff members’ of CVT (KYC), supervises staff members’ performance and to achieve predetermined team and individual targets. The Team Head is responsible for providing regular reporting to Client Verification Team (CVT) Department Head, coordinating CVT related projects, maintaining communication with stakeholders, and performing escalations if required. In addition, the Team Head will also perform Reviewer specific responsibilities as defined within the global Client Lifecycle Management (CLM) procedure, and act as the coordinator of front to back KYC processes under the guidance and supervision of CVT Department Head. The Team Head is also responsible to ensure team members are kept up to date on latest developments within the remit of the CVT team and ensure team members receive necessary training to ensure that they are able to perform their tasks to the standards expected by Commerzbank A.G.

Key responsibilities

Comply with Commerzbank’s Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda. Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure.

Ensure transparent, consistent communication of goals, expectations, and feedback. Ensure appropriate stakeholder management, providing timely and accurate information for further or follow up action.

Set measurable goals, monitor performance, provide feedback, and support career development of team members. Evidence achievement of such goals by generating appropriate statistics / metrics / KPIs to be used in management reporting.

Promote collaboration, address conflicts promptly, maintain a positive work environment, and ensure appropriate prioritisation of tasks.

Implement strategies to keep team members motivated, recognize efforts, and support work-life balance.

Support team members' well-being, promote diversity and inclusion, and encourage innovation and adaptability. Liaise with relevant teams (e.g. Compliance) to clarify and resolve issues as they arise. Provide advice and act as SME to stakeholders and / or other team members. Participate in committees and projects to ensure overall compliance with strategic and overall targets. Prioritize or elevate risks / issues as needed.

Handle tasks related to the on-boarding, regular and event-driven reviews, account opening, closure, and off-boarding of FI, Corporate Clients and NBFIs. Review Customer Due Diligence documentation to ensure completeness and accuracy of mandatory KYC information. Verify client information and documentation, including identity, Beneficial Ownership, and Bearer shares. Review follow-ups and escalations for any missing documentation.

Review screenings on clients and related parties as per CLM procedures. Manage ongoing screenings, including clearing alerts in the system. Document the results of these screenings.

Ensure the correct Customer Risk Rating is calculated or adjusted as needed. Verify the appropriate level of Due Diligence and its documentation at onboarding and review. Confirm all required checks were performed according to procedures. Ensure Client Data and elements and Due Diligence are properly documented in systems. Assess updates to client’s KYC / Account data. Review communication between CVT Analyst, Client Owner, and Compliance.

Deputize for Department Head or perform other additional tasks as instructed / assigned. Exercise independence of judgement and autonomy as appropriate for role / allowed under delegation of authority.

About you

College degree in a Business-related / Banking / Finance discipline or similar education

Completed apprenticeship / training in the financial industry or similar experience

KYC / Compliance Certification preferred

Specialist knowledge (work experience, further qualification):

At least 5 years professional experience in Client On-boarding (KYC) and/or Account Admin operations and Anti-Money Laundering functions at a large financial institution.

Working experience in an international environment is a plus.

Experience in a leadership/management role; extensive product, market and regulatory knowledge.

Strong interpersonal skill set, particularly in a cross-cultural environment.

Ability to quickly comprehend, simplify and present complex structures, issues and challenges to broad audiences.

Multi-year professional experience in operations at a large financial institution.

Advanced knowledge of Financial Crime prevention, local and international sanctions and KYC.

Ability to review and understand business and legal documents required for the KYC process.

Experience in conducting screenings and handling of potential matches to adverse news, designated sanctions targets and prohibited persons lists.

Ability to review and evaluate documentation of conducted Customer Due Diligence.

Proficient use of MS Office Suite.

Fluent in English; German, Japanese and/or other language will be an added advantage.

Advanced time management skills with the ability to execute tasks within tight deadlines.

Ability to work and make decision independently.

Commerz Global Service Solutions (CGSS) is a 100% owned subsidiary of Commerzbank AG.

As a global service provider based in Petaling Jaya and Penang, Malaysia, we are positioned to deliver a wide range of global services and comprehensive solutions to meet the needs of its clients. Catering to multiple branches across Asia, Europe, and the Americas, CGSS contributes to increase profitability, standardize quality, and leveraging synergies for Commerzbank AG across regions into one central hub ensuring cost efficient processing. Visit our website or our Linkedin page to learn more about us.

Commerz Global Service Solutions (CGSS) is a 100% owned subsidiary of Commerzbank AG.

As a global service provider based in Petaling Jaya and Penang, Malaysia, we are positioned to deliver a wide range of global services and comprehensive solutions to meet the needs of its clients. Catering to multiple branches across Asia, Europe, and the Americas, CGSS contributes to increase profitability, standardize quality, and leveraging synergies for Commerzbank AG across regions into one central hub ensuring cost efficient processing. Visit our website or our Linkedin page to learn more about us.

Perks and benefits Medical Dental Customize your own medical benefits, Medical cover