Analyst, KYC Operations, Operations

CLSA; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

CLSA is seeking a dedicated Analyst, KYC Operations in Kuala Lumpur to manage periodic KYC reviews for clients across products. The role demands independent work, strong understanding of local KYC regulations, and hands-on documentation sourcing for timely KYC platform deliveries.

The candidate should have 0-3 years in KYC/onboarding, excellent communication, and deep knowledge of corporate structures and KYC procedures. This standalone local role offers growth in a regulatory-driven environment.

Qualifications

• Bachelor’s degree or above in Business or relevant disciplines.
• Experience with KYC/Client Onboarding in banking is preferred.
• Excellent verbal and written communication skills.
• Strong prioritisation and ability to handle large information volumes.
• Good command of English to communicate with colleagues.
• Knowledge of KYC/AML procedures and Malaysia regulatory standards.
• Attention to detail with a process-oriented mindset.

Responsibilities

• Act as SME and Due Diligence expert for periodic reviews and guide clients through KYC requirements.
• Oversee KYC document collection to balance regulatory compliance with timely reviews.
• Perform verification checks using external data sources and screening tools.
• Stay informed on process changes and regulatory updates across the region.
• Manage workflow for periodic client reviews and escalate exceptions to AML teams.
• Maintain a current database of client information for vetting.
• Respond to internal audit requests related to KYC processes.
• Produce periodic reports for client screening and inactive account reviews.
• Identify process improvements and support key technology initiatives.
• Provide high-quality customer service to internal and external stakeholders.

Skills

Communication

Prioritisation

Info management

English

Corporate structures

KYC/AML

Attention to detail

Education

Bachelor's degree in Business

Job description

Position Description

The Analyst, KYC Operations will be responsible for periodic review KYC tasks of clients that contract with our Malaysia office across all products. The incumbent shall have a good understanding of local KYC regulations, have hands on experience in sourcing for due diligence documentation for timely delivering into the KYC platform. As this is a standalone role locally, the incumbent must be able to work independently.

Key Areas of Responsibilities

• Act as SME and Due Diligence expert for the periodic review process, to guide clients through the KYC Requirements and document variations including conduct in-depth analysis on the ownership structure of the client on publicly available resources (not limited to company registries) or client documentation and assist the team to seek additional confirmation or approvals as required.
• Overseeing the KYC document collection process to ensure a balance between adhering to regulatory guidelines and ensuring that documentation collected for KYC and AML reviews performed are accurate and timely.
• Performing verification checks with external data sources and screening tools to ensure that all documents submitted meet the defined Customer Identification Program.
• Keep informed of any changes to processes and procedures, regulatory change and ensure open dialogue with colleagues across region including updating processes when necessary.
• Managing the workflow process for periodic client reviews.
• Classifying existing clients from a risk and regulatory perspective, such as professional investor reviews.
• Interacting with existing client accounts to handle any tasks arising from periodic reviews.
• Resolving any issues arising from the screening processes in a professional and efficient manner. Timely escalation of exceptions needs to be made to the AML Teams or Head of Compliance when necessary.
• Maintaining a current database of all information, documents, financial reports, and news on our accounts for Legal and Compliance vetting.
• Responding to internal audit requests and queries on KYC processes and client files relating to periodic reviews conducted.
• Producing periodic reports for client screening and for inactive account reviews.
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business.
• Promote ideas for process improvement and assisting in their implementation.
• To assist team members in managing and monitoring daily routine tasks for all securities, equity, derivatives and new future products as required.
• To provide high quality customer service to internal and external customers within the Operations scope.
• To assist in supporting post-execution processes for equities transactions of foreign and domestic institutional investor-clients, including trade allocation and booking, trade confirmation, trade matching, settlement of both clients and market trades and trade reporting.

Requirements

• Bachelor’s Degree or above in Business or relevant disciplines.
• Minimum 0-3 years of experience in KYC/Client Onboarding functions and preferably within the banking industry.
• Experience with KYC in Institutions, Corporate, Family office and funds clientele preferred.
• Excellent communication skills (verbal and written) are a must-have, good prioritisation skills and ability to handle large information volume whilst meeting tight deadlines.
• Good communication skills in English will be preferred to facilitate communication with business colleagues as well as colleagues from other offices.
• Good understanding of constitutional documents and corporate structures is required.
• A working knowledge of KYC periodic review processes including not limited to KYC/Compliance/AML procedures and standards of Malaysia regulator is essential.
• Knowledge of financial industry with in‑depth expertise in various lines of business, markets and instruments is a plus, in addition to front to back sales and trading processes.
• Strong attention to details, process oriented, time management, organizational, relationship building skills plus keen investigative skills.