Takaful Growth Manager: Agency Performance & Leadership

Prudential BSN Takaful Berhad; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Prudential BSN Takaful Berhad is seeking an experienced leader to oversee agency key accounts and drive retention, recruitment, and development of agents. You will provide coaching on regulatory guidelines, monitor KPI results, and collaborate with branch staff to resolve customer issues.

The role emphasizes training, motivation, and performance management within a supportive team. Requirements include a degree in insurance & takaful, 3+ years in the field with 1+ year in a managerial role, and

Qualifications

• Degree or related insurance & takaful qualification.
• Minimum 3 years of related working experience with at least 1 year in a managerial role.
• Proficient knowledge of insurance & takaful industry operations and products.
• Strong retention strategies and key account management in the insurance & takaful industry.
• Good track record in achieving sales targets and agency distribution.
• Right attitude and team-working attributes.
• Meticulous, able to work under pressure and with minimal supervision.
• Good communication and presentation skills, pleasant personality.

Responsibilities

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to agency doubts, concerns and problems and provide solutions.
• Provide guidance and counseling to agency members to enforce guidelines.
• Motivate agency members to raise agency morale.
• Encourage recruitment of new agents and train-up agents for future leaders.
• Participate in core customer service programs to update product and system knowledge.
• Work with branch staff to identify root causes/trends of customer issues.
• Disseminate information and gather feedback during agency meetings.
• Assist and support launches and events.
• Communicate and motivate via agency, regional or Prudential challenges and incentives.
• Organize interaction platforms for agency members and build teamwork.
• Prepare weekly planning and monthly reports.

Skills

People management

Sales target achievement

Communication & presentation

Teamwork

Meticulous under pressure

Self-motivated

Ability to work under minimum by-super

Education

Degree or related insurance & takaful qualification

Job description

Prudential BSN Takaful Berhad is seeking an experienced leader to oversee agency key accounts and drive retention, recruitment, and development of agents. You will provide coaching on regulatory guidelines, monitor KPI results, and collaborate with branch staff to resolve customer issues.

The role emphasizes training, motivation, and performance management within a supportive team. Requirements include a degree in insurance & takaful, 3+ years in the field with 1+ year in a managerial role, and