Taiwanese Customer Service Specialist –

Cross Border Talents; Kuala Lumpur; Hybrid; MYR 47,000 - 69,000; Full time

Benefits offered by this job

Language allowance

Employment pass processing

Work from home for the first month

Job summary

Cross Border Talents in Kuala Lumpur, Malaysia, is seeking a customer experience specialist to support Taiwanese Mandarin-speaking customers. You will handle inquiries, resolve issues, and document interactions while delivering a high-quality service experience.

The role offers a competitive monthly gross salary with a language allowance, visa/pass processing, and a work-from-home option for the first month while your visa is approved, enabling an international career in Southeast Asia.

Qualifications

• Native-level proficiency in Taiwanese Mandarin.
• Fluent English communication skills.
• Basic customer service knowledge or experience.
• Bachelor's degree required for employment pass processing.

Responsibilities

• Provide high-quality customer support in Taiwanese Mandarin and English.
• Handle customer enquiries, resolve issues and deliver a positive service experience.
• Accurately document customer interactions and follow-up actions.
• Follow quality, service and process standards set for the project.

Skills

Taiwanese Mandarin

Fluent English

Customer service basics

Education

Bachelor's degree

Job description

We are recruiting for an exciting opportunity within the customer experience industry, supporting an international project focused on the Taiwanese Mandarin-speaking market. This role is based in Kuala Lumpur, Malaysia.

Key Responsibilities

• Provide high-quality customer support in Taiwanese Mandarin and English
• Handle customer enquiries, resolve issues and deliver a positive service experience
• Accurately document customer interactions and follow-up actions
• Follow quality, service and process standards set for the project

What's on Offer

• Competitive monthly gross salary, with a language allowance included
• Employment pass processing for successful candidates
• Work from home for the first month while your visa is being approved
• The chance to build an international career in one of Southeast Asia's most vibrant capital cities

Working Hours

• 5 days a week, with 2 days off
• Weekday shifts fall between 9:00 AM and 10:00 PM
• Weekend shifts fall between 9:00 AM and 6:00 PM

Start Dates:

26 November 2026 | 26 December 2026

Requirements

• Native-level proficiency in Taiwanese Mandarin
• Fluent English communication skills
• Basic customer service knowledge or experience
• Bachelor's degree, which is required for employment pass processing