T&T Consultant - Customer Strategy & Design (Growth Strategist) - MY

Deloitte Southeast Asia; Kuala Lumpur; In loco; MYR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Deloitte Southeast Asia is seeking a T&T Consultant - Growth Strategist to help shape customer experiences, products and services within the Customer Strategy & Design team. You will bridge business and customer strategy through design, technology and data to drive growth.

You will collaborate with analysts, strategists, UX designers, developers and testers to deliver industry-leading experiences, conduct research, synthesize findings and present actionable recommendations.

Competenze

• Bachelor's degree in business, economics, design or psychology.
• Minimum 4 years of strategy experience.
• Experience with business analysis, research, and gathering requirements.
• Ability to articulate viewpoints in writing and speaking.
• Identify growth opportunities by analyzing customer pain points and trends.

Mansioni

• Understand client business needs within broader digital strategy and transformation.
• Collaborate with analysts, strategists, UX designers, developers and testers to deliver experiences across products and services.
• Ideate and conceptualize how to help clients dominate their business areas.
• Conduct research, interpret results and make recommendations; interact with case teams and clients.
• Create client-ready presentations and prototypes; develop omni‑channel experience visions.

Conoscenze

Strategy

Business analysis

Research

Customer requirements

Creative thinking

Verbal communication

Written communication

Stakeholder management

Opportunity identification

Growth strategy

Formazione

Bachelor's degree

Descrizione del lavoro

T&T Consultant - Customer Strategy & Design (Growth Strategist) - MY

Date: 26 Oct 2026

Location: Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

This role sits within the Customer team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.

As part of Customer Strategy & Design (CS&D), you will work with teams to help our clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design.

We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.

You will:

• Work with our clients to understand their business requirements in the broader context of their digital strategy and transformation agenda.
• Collaborate with Business Analysts, Business Strategists, UX Designers, Developers and Testers to deliver industry-leading experiences across a broad range of products and services.
• Working with the team to ideate and conceptualize how to help clients dominate their respective business areas.
• Work closely with Senior Consultants and Managers to conduct research, interpret results and make recommendations. More specifically:
  • Interact with case teams and clients
  • Conduct, draw insight and synthesize findings from qualitative and quantitative research
  • Analyse and model discrete data sets
  • Assist with the creation of client-ready presentations and prototypes
  • Creating experience visions, ability to work across customer channels and design omni channel experiences.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• Tertiary qualification in a relevant business, economics, design or human psychology discipline.
• Ideally at least 4 years of strategy experience
• Proven experience with business analysis, research, business/user/customer requirements
• Have a blend of both strategic and creative skills, articulating a point of view in both verbal and written form .
• Identify new opportunities by analyzing customer pain points and unmet needs, market trends and competitive gaps. Champion and present opportunities to leadership for consideration.
• Identify and define new growth strategies and business opportunities related to emerging industry and technology trends
• Present concepts, business rationale and key findings to various stakeholders including senior management to move from ideate/incubation phase to productization.
• Drive product development by understanding and passionately advocating customer requirements, defining feature sets, and developing and communicating product requirements.
• Intellectually powerful and agile: curious, rigorous and creative
• Comfortable with uncertainty, complexity, ambiguity