Growth Architect — Customer Strategy & Design

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Deloitte Southeast Asia is seeking a T&T Consultant - Growth Strategist to help shape customer experiences, products and services within the Customer Strategy & Design team. You will bridge business and customer strategy through design, technology and data to drive growth.

You will collaborate with analysts, strategists, UX designers, developers and testers to deliver industry-leading experiences, conduct research, synthesize findings and present actionable recommendations.

Qualifications

• Bachelor's degree in business, economics, design or psychology.
• Minimum 4 years of strategy experience.
• Experience with business analysis, research, and gathering requirements.
• Ability to articulate viewpoints in writing and speaking.
• Identify growth opportunities by analyzing customer pain points and trends.

Responsibilities

• Understand client business needs within broader digital strategy and transformation.
• Collaborate with analysts, strategists, UX designers, developers and testers to deliver experiences across products and services.
• Ideate and conceptualize how to help clients dominate their business areas.
• Conduct research, interpret results and make recommendations; interact with case teams and clients.
• Create client-ready presentations and prototypes; develop omni‑channel experience visions.

Skills

Strategy

Business analysis

Research

Customer requirements

Creative thinking

Verbal communication

Written communication

Stakeholder management

Opportunity identification

Growth strategy

Education

Bachelor's degree

Job description

Deloitte Southeast Asia is seeking a T&T Consultant - Growth Strategist to help shape customer experiences, products and services within the Customer Strategy & Design team. You will bridge business and customer strategy through design, technology and data to drive growth.

You will collaborate with analysts, strategists, UX designers, developers and testers to deliver industry-leading experiences, conduct research, synthesize findings and present actionable recommendations.