T&T Senior Consultant - CRM & Enterprise Solutions - MY (Penang)

Deloitte Southeast Asia; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Deloitte Southeast Asia in Penang, Malaysia seeks a seasoned T&T Senior Consultant - CRM & Enterprise Solutions to drive business analysis, CRM enhancements, and integration efforts for client projects. The role emphasizes requirements gathering, functional design, testing, and governance in a dynamic, client-facing environment.

The candidate will collaborate with business users and technical teams, ensure SDLC compliance, and contribute to AI-driven transformation initiatives across

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline.
• At least 5 years of experience as a Functional Analyst, Business Analyst, CRM Consultant, Solution Analyst, or equivalent.
• Experience in requirements gathering, process analysis, functional design, testing, and solution delivery.
• Experience with CRM or enterprise business applications.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Ability to communicate effectively with business and technical teams.
• Experience with Salesforce or Model N or equivalent enterprise applications in CRM.
• Working knowledge of Java or equivalent application technologies.
• Working knowledge of Oracle SQL or equivalent for data analysis, validation, reporting, or troubleshooting.
• Experience with Perl or equivalent scripting languages for automation, data processing, integration, or troubleshooting.
• Knowledge of Agile delivery, SDLC, testing, release management, and governance.
• Exposure to AI, Generative AI, Copilot, chatbots, RAG, or intelligent automation is an advantage.
• Ability to travel if required, i.e. to be placed at Client’s site for the project.

Responsibilities

• Gather, analyze, and document business requirements.
• Translate business needs into functional specifications, user stories, process flows, business rules, and acceptance criteria.
• Facilitate requirement workshops and solution design discussions.
• Analyze existing processes and identify improvement and automation opportunities.
• Act as the liaison between business users, technical teams, vendors, and implementation partners.
• Maintain requirement traceability throughout design, development, testing, and deployment.
• Support CRM enhancements, integrations, and process transformation initiatives.
• Analyze CRM workflows, approvals, interfaces, and data flows.
• Define functional requirements for system changes, integrations, data mappings, transformation rules, and exception handling.
• Support enterprise platforms such as Salesforce, Model N, or equivalent enterprise applications.
• Ensure proposed solutions meet business, data, security, and operational requirements.
• Work with technical teams to understand application behavior, integrations, batch processes, and system dependencies.
• Support the analysis and validation of applications developed using Java or equivalent technologies.
• Use Oracle SQL or equivalent for data analysis, validation, reporting, and troubleshooting.
• Use Perl or equivalent scripting languages to support automation, file processing, data transformation, integration, and troubleshooting.
• Review interface results, application logs, and data outputs to support root‑cause analysis.
• Translate technical findings into clear business impacts and functional recommendations.
• Prepare and maintain business requirements, software requirements, functional design specifications, user stories, acceptance criteria, process flows, data mappings, test scripts, change requests, and training materials.
• Track requirements, decisions, risks, issues, dependencies, and action items.
• Support project reporting, vendor coordination, release preparation, and implementation.
• Ensure alignment with applicable SDLC, security, privacy, and governance requirements.
• Prepare Functional User Testing and User Acceptance Testing scenarios.
• Coordinate testing, defect triage, retesting, and business sign‑off.
• Validate business processes, integrations, reports, and data results.
• Support solution demonstrations, user training, and implementation readiness.
• Gather feedback and support continuous improvement.
• Identify suitable opportunities to apply AI or intelligent automation to business processes.
• Support AI‑enabled initiatives where applicable, including Copilot, AI assistants, chatbots, Generative AI, and Retrieval‑Augmented Generation solutions.
• Assist with business requirements, use‑case validation, testing, and user adoption.
• Validate AI‑generated outputs against defined business expectations.

Skills

CRM concepts

Stakeholder mgmt

Requirements gathering

Communication skills

English proficiency

Education

Bachelor's degree in IT/CS/BIS/Engineering

Tools

Salesforce

Model N

Oracle SQL

Java

Perl

Job description

T&T Senior Consultant - CRM & Enterprise Solutions - MY (Penang)

Location: Penang, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Business and Functional Analysis

• Gather, analyze, and document business requirements.
• Translate business needs into functional specifications, user stories, process flows, business rules, and acceptance criteria.
• Facilitate requirement workshops and solution design discussions.
• Analyze existing processes and identify improvement and automation opportunities.
• Act as the liaison between business users, technical teams, vendors, and implementation partners.
• Maintain requirement traceability throughout design, development, testing, and deployment.

CRM and Enterprise Solutions

• Support CRM enhancements, integrations, and process transformation initiatives.
• Analyze CRM workflows, approvals, interfaces, and data flows.
• Define functional requirements for system changes, integrations, data mappings, transformation rules, and exception handling.
• Support enterprise platforms such as Salesforce, Model N, or equivalent enterprise applications.
• Ensure proposed solutions meet business, data, security, and operational requirements.

Technical and Integration Analysis

• Work with technical teams to understand application behavior, integrations, batch processes, and system dependencies.
• Support the analysis and validation of applications developed using Java or equivalent technologies.
• Use Oracle SQL or equivalent for data analysis, validation, reporting, and troubleshooting.
• Use Perl or equivalent scripting languages to support automation, file processing, data transformation, integration, and troubleshooting.
• Review interface results, application logs, and data outputs to support root‑cause analysis.
• Translate technical findings into clear business impacts and functional recommendations.

Documentation and Project Delivery

• Prepare and maintain business requirements, software requirements, functional design specifications, user stories, acceptance criteria, process flows, data mappings, test scripts, change requests, and training materials.
• Track requirements, decisions, risks, issues, dependencies, and action items.
• Support project reporting, vendor coordination, release preparation, and implementation.
• Ensure alignment with applicable SDLC, security, privacy, and governance requirements.

Testing and User Adoption

• Prepare Functional User Testing and User Acceptance Testing scenarios.
• Coordinate testing, defect triage, retesting, and business sign‑off.
• Validate business processes, integrations, reports, and data results.
• Support solution demonstrations, user training, and implementation readiness.
• Gather feedback and support continuous improvement.
• Identify suitable opportunities to apply AI or intelligent automation to business processes.
• Support AI‑enabled initiatives where applicable, including Copilot, AI assistants, chatbots, Generative AI, and Retrieval‑Augmented Generation solutions.
• Assist with business requirements, use‑case validation, testing, and user adoption.
• Validate AI‑generated outputs against defined business expectations.

Your role as a leader

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship‑building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline.
• At least 5 years of experience as a Functional Analyst, Business Analyst, CRM Consultant, Solution Analyst, or equivalent.
• Experience in requirements gathering, process analysis, functional design, testing, and solution delivery.
• Experience with CRM or enterprise business applications.
• Strong analytical, problem‑solving, stakeholder management, and communication skills.
• Ability to communicate effectively with business and technical teams.
• Experience with Salesforce or Model N or equivalent enterprise applications in CRM
• Working knowledge of Java or equivalent application technologies.
• Working knowledge of Oracle SQL or equivalent for data analysis, validation, reporting, or troubleshooting.
• Experience with Perl or equivalent scripting languages for automation, data processing, integration, or troubleshooting.
• Experience analyzing interfaces, data mappings, batch processes, and application logs.Knowledge of Agile delivery, SDLC, testing, release management, and governance.
• Exposure to AI, Generative AI, Copilot, chatbots, RAG, or intelligent automation is an advantage.
• Experience driving or supporting AI projects is a plus.
• Good command of English
• Ability to lead and/or facilitate discussions, engage stakeholdersand drive positive outcomes
• Pro‑active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
• Ability to travel if required, i.e. to be placed at Client’s site for the project

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Shortlisted candidates will only be contacted through official Deloitte email addresses ending with @deloitte.com.

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.