T&T Cash Application Analyst (Vietnamese) - MY

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Job summary

Join Deloitte Southeast Asia in Kuala Lumpur as a T&T Cash Application Analyst (Vietnamese). This entry‑level role is based in our regional delivery center and offers structured training, on‑the‑job learning, and exposure to a global finance operation.

You will answer queries, resolve billing and collection issues, and help address customer disputes, while developing practical finance and customer service skills in an international environment.

Qualifications

• Diploma holder or equivalent is required.

Responsibilities

• Connect & Engage: Interact with customers to address billing, collection, and account‑related queries.
• Problem‑Solve & Build Relationships: Understand customer needs, resolve issues, and provide responsive support.
• Collaborate & Get Things Done: Work with Billing and other teams to move issues toward resolution.

Skills

Vietnamese language

Communication skills

Education

Diploma or equivalent

Job description

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T&T Cash Application Analyst (Vietnamese) - MY

Date: 25 Sept 2026

Service Line / Portfolios: Enterprise Technology & Performance

Location: Kuala Lumpur, MY

Role Summary

Start your career with Deloitte and gain hands‑on experience supporting our client, a well‑known global leader in transportation, logistics, e-commerce, and business services.

Based in Deloitte’s regional delivery center in Kuala Lumpur, you will join our Finance Business Process Outsourcing (BPO) team and work directly with customers to answer queries, resolve billing and collection issues, and help address customer disputes.

This is an opportunity to build valuable finance and customer service experience in an international environment, with structured learning and exposure to the systems, processes, and ways of working used by global organizations.

What you will gain:

• A strong start to your career: Build practical corporate experience with opportunities to learn and grow.
• Practical finance experience: Develop skills across finance operations, customer engagement, and digital tools.
• International exposure: Support a global business and interact with customers and teams across different markets.
• Transferable skills: Strengthen your communication, problem‑solving, stakeholder management, and customer service capabilities.

Key Responsibilities

• Connect & Engage: Interact with customers through inbound and outbound calls, helping to address billing, collection, and account‑related queries.
• Problem‑Solve & Build Relationships: Understand customer needs, work through issues, and provide responsive, personalized support that builds trust.
• Collaborate & Get Things Done: Work closely with Billing and other teams to resolve challenges and keep customer issues moving toward resolution.

Requirements

• Language Skills: Confident communicating in Vietnamese, both verbally and in writing, to support and engage with our customers.
• Education: Minimum Diploma holder or equivalent
• Experience: No prior experience is required. Structured training and on‑the‑job learning will help you build the skills you need to succeed.
• Working Arrangement: Enjoy the consistency of a day‑shift role, working from the office alongside your team.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Requisition ID: 113031

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.