T&T Collections Consultant (Thai) - MY

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Deloitte Southeast Asia in Kuala Lumpur is launching an entry-level BPO role focused on Thai-speaking customer support. You will answer queries, resolve billing issues, and help disputes, working closely with the Billing team in a day-shift, office-based setting.

Ideal for fresh diploma holders seeking hands-on finance customer service experience in an international environment, with structured training and cross-market exposure.

Qualifications

• Diploma holder or equivalent required.
• Thai language proficiency to support and engage with customers.
• No prior experience required; structured training and on-the-job learning provided.

Responsibilities

• Interact with customers via inbound and outbound calls to address billing, collections, and account queries.
• Understand customer needs and provide responsive, personalized support to build trust.
• Collaborate with Billing and other teams to resolve issues and move cases toward resolution.

Skills

Thai language

Communication

Customer service

Education

Diploma or equivalent

Job description

Role Summary

Start your career with Deloitte and gain hands-on experience supporting our client, a well-known global leader in transportation, logistics, e-commerce, and business services.

Based in Deloitte's regional delivery center in Kuala Lumpur, you will join our Finance Business Process Outsourcing (BPO) team and work directly with customers to answer queries, resolve billing and collection issues, and help address customer disputes.

This is an opportunity to build valuable finance and customer service experience in an international environment, with structured learning and exposure to the systems, processes, and ways of working used by global organizations.

What you will gain

• A strong start to your career: Build practical corporate experience with opportunities to learn and grow.
• Practical finance experience: Develop skills across finance operations, customer engagement, and digital tools.
• International exposure: Support a global business and interact with customers and teams across different markets.
• Transferable skills: Strengthen your communication, problem-solving, stakeholder management, and customer service capabilities.

Key Responsibilities

• Connect & Engage: Interact with customers through inbound and outbound calls, helping to address billing, collection, and account-related queries.
• Problem-Solve & Build Relationships: Understand customer needs, work through issues, and provide responsive, personalized support that builds trust.
• Collaborate & Get Things Done: Work closely with Billing and other teams to resolve challenges and keep customer issues moving toward resolution.

Requirements

• Language Skills: Confident communicating in Thai, both verbally and in writing, to support and engage with our customers.
• Education: Minimum Diploma holder or equivalent
• Experience: No prior experience is required. Structured training and on-the-job learning will help you build the skills you need to succeed.
• Working Arrangement: Enjoy the consistency of a day-shift role, working from the office alongside your team.

Location: Kuala Lumpur, MY

Service Line / Portfolios: Enterprise Technology & Performance