T&T Collections Consultant (Tagalog) - MY

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center. We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team.

If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you. This is a day-shift role and requires working from the office in Kuala Lumpur.

Qualifications

• Experience in voice customer contacts – e.g., customer service, call centre or collections.
• Business level proficiency in Tagalog (verbal and written).
• Graduate with 2–4 years of relevant work experience or non-degree holders with 4–6 years.
• Proficiency with related solutions and Microsoft Excel.
• Day-shift role requiring working from the office.

Responsibilities

• Engaging with customers: handling inbound/outbound calls with focus on collections and billing queries.
• Build rapport and respond to enquiries with a can-do, personalized service.
• Cross-functional collaboration with Billing and other teams to resolve blockers.

Skills

Voice customer contacts

Tagalog language proficiency

Customer service experience

Education

Any degree

Tools

Microsoft Excel

Job description

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Date: 2 Oct 2026

Service Line / Portfolios: Enterprise Technology & Performance

Location: Kuala Lumpur, MY

Role Summary

Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center.

We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team.

If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.

Key Responsibilities

• Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
• Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
• Cross-Functional Collaboration:Partner with other functions e.g. Billing team to resolve blockers

Requirements

• Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
• Language Skill: Business level proficiency in Tagalog language (verbal and written) to support our customer base.
• Experience:Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
• Systems & Tools (SME):Proficiency with using related solutions and Microsoft Excel.
• Working Arrangement:This is a day-shift role and requires working from the office.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.