System Support Software ( Mandarin Speaker )

Wisoft Solutions Sdn Bhd; Ipoh; On-site; MYR 33,000 - 50,000; Full time

Job summary

Wisoft Solutions Sdn Bhd in Ipoh, Malaysia seeks a customer support specialist to assist customers with software guidance, troubleshooting and consultation via phone, email, and remote access.

You will help with setup, configuration, and data migration for new and existing customers, and you will follow up on open inquiries to ensure issues are resolved. Collaboration with internal teams is essential to deliver effective solutions.

Responsibilities

• Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
• Assist in setup, configuration and data migration works to new and existing customers.
• Follow up unfinished job from time to time both internally and externally to ensure customer’s inquiries or issues does not left unattended.
• Collaborate and communicate with internal team to function as a team and meet customer needs.
• Prepare training material...

Job description

• Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
• Assist in setup, configuration and data migration works to new and existing customers.
• Follow up unfinished job from time to time both internally and externally to ensure customer’s inquiries or issues does not left unattended.
• Collaborate and communicate with internal team to function as a team and meet customer needs.
• Prepare training material...