System Support

Zchwantech; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

Zchwantech in Kuala Lumpur, Malaysia, is seeking an IT System Support Executive to ensure smooth day-to-day operations, trouble-shoot issues, and protect data integrity across the organization’s systems.

You will provide 1st and 2nd level support, guide users on workarounds, perform data management tasks, generate reports, and collaborate with IT and cross-functional teams on system updates and maintenance. Fresh graduates are welcome to apply.

Qualifications

• Diploma/Bachelor’s/Professional Certificate in Information Technology, Computer Science, or related field.
• Customer service experience preferred.
• Willingness to work shifts, including weekends and public holidays.
• Proficiency in English and Mandarin for effective communication with system users.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide 1st and 2nd level support for IT systems in accordance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
• Investigate, troubleshoot, and resolve system issues, escalating unresolved problems to relevant IT or project teams.
• Guide users on workarounds and proper system usage for common issues.
• Perform data management tasks, including uploading, import/export, and patching.
• Conduct data analysis and generate reports or statistics for management review.
• Collaborate with cross-functional teams to support system updates, enhancements, and maintenance activities.

Skills

Customer service

Troubleshooting

Data analysis

Data management

English communication

Mandarin communication

Education

Diploma/Bachelor’s/Professional Certificate in IT or CS

Job description

As an IT System Support Executive, you will provide operational and technical support for the organization’s systems, ensuring smooth day-to-day functioning, issue resolution, and data integrity. You will work closely with the IT team to troubleshoot problems, implement solutions, and support system users.

Roles and Responsibilities

Provide 1st and 2nd level support for IT systems in accordance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).

Investigate, troubleshoot, and resolve system issues, escalating unresolved problems to relevant IT or project teams.

Guide users on workarounds and proper system usage for common issues.

Perform data management tasks, including uploading, import/export, and patching.

Conduct data analysis and generate reports or statistics for management review.

Collaborate with cross-functional teams to support system updates, enhancements, and maintenance activities.

Required Technical and Professional Expertise

Diploma, Bachelor’s Degree, or Professional Certificate in Information Technology, Computer Science, or related field.

Customer service experience is preferred.

Willingness to work shifts, including weekends and public holidays.

Proficiency in English and Mandarin, for effective communication with system users.

Fresh graduates are encouraged to apply.