System Operation Engineer

Swisslog Malaysia Sdn Bhd; Pengerang; On-site; MYR 67,000 - 100,000; Full time

Job summary

Swisslog Malaysia Sdn Bhd is seeking a service-oriented engineer to join our intralogistics team. The role focuses on onsite customer support after project implementation, ensuring quick system restoration and adherence to standards.

You will troubleshoot on site, assist commissioning, and liaise with Level 2 support and the account manager. The ideal candidate holds a degree in Mechatronic/Mechanical/Electrical/Controls Engineering with 3+ years’ experience, and can work shifts.

Qualifications

• Degree in Mechatronic/Mechanical/Electrical or Controls Engineering.
• Minimum 3 years’ experience in Electrical/Mechanical equipment support.
• Willing to work shifts, overtime, and on-site troubleshooting.

Responsibilities

• Provide onsite customer support after project completion.
• Ensure system operation is restored quickly and safely.
• Respond to customer concerns and communicate with Level 2 support.
• Assist in commissioning and deployment during project implementation.
• Record incidents in CMMS.
• Provide training if needed.

Skills

Mechatronic engineering

Electrical engineering

Mechanical engineering

PLC knowledge

On-site troubleshooting

Education

Degree in Mechatronic/Mechanical/Electrical/Controls Engineering

Tools

PLC

Job description

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotics and data-driven automated solutions, we are powering the supply chain and taking the industry forward.

Are you looking for an exciting new challenge - one where you can really make a difference? Are you passionate and keen to share your expertise internationally? Step forward and discover Swisslog! We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you?

Objectives

The incumbent shall be responsible for onsite customer support service after completion of project implementation. He shall provide the service as agreed and expected by our customers. He shall try all his best to bring a system operation up and running in a reasonable time, which should be as short as possible. He will ensure adherence to all the relevant instructions and technical standards and help customer to keep the systems in good working condition.

Make an impact

Provide regular inspection maintenance service on site.

Must try the best to recover the system in the shortest reasonable time.

Must respond to Customers' concern and complaints in an adequate manner.

Must have a sense for customer's requirements and proactive thinking to turn the requirement into action.

Must have an open eye for new investments the customers may undertake and communicate back the information to level 2 support team and account manager.

Providing Support to Customers for the system installed (during and after office hours)

Point of contact between customer and back office level 2 support team located in Malaysia.

Assist in commissioning and deployment during project implementation phase, provide on site assistance

Record incident / problem in CMMS.

Adequate trouble-shooting skill and has the capability to rectify the problem individually before engage level 2 support.

Support customer spare parts handling / inventory.

Bring to the team

At least a Degree holder in Mechatronic / Mechanical /Electrical /Controls Engineering or equivalent.

Minimum 3 years of working experience preferably in Electrical / Mechanical equipment support and maintenance of industrial /process equipment.

Has hand on experience to resolve electrical and mechanical problem.

Independent and able to work under pressure, over time and odd hours to resolve problem on site.

Proactive with a strong customer and team focus.

Working experience in automated material handling system with PLC knowledge is an added advantage but not essential.

Possess adequate trouble shooting skill and capability to provide training if needed.

Proficiency in English & Bahasa Malaysia (both oral & written).

Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).

Efficient time management

Compliance to Safety regulation.

Required to work in shift according to standby timetable.

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we are develop the leaders that will shape ours.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• Are you available for shift work?
• How many years of Warehouse Logistics experience do you have?

Logistics, Freight & Delivery Services 51-100 employees

Swisslog Logistics Automation shapes the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. Swisslog helps forward-thinking companies optimize the performance of their warehouses and distribution centers with future-ready automation systems and software. Our integrated offering includes consulting, system design and implementation, and lifetime customer support in more than 50 countries. Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solutions with more than 14,000 employees worldwide.

Swisslog Malaysia Sdn Bhd (a subsidiary of Swisslog Group) is the operations hub for South East Asia. It delivers leading industry specific solutions for automated and manual warehouses as well as distribution centers. We provide consulting/system design services, software solutions, engineering, project management, installation, commissioning and after sales services.

Product & Services

Our business focus are:

General contracting & implementation of automated warehouses and distribution centers.

Process Consulting.

Software for automated and manual warehouses/distribution centers.

Pallet cranes and conveyors.

Miniload cranes and conveyors.

Swisslog Logistics Automation shapes the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. Swisslog helps forward-thinking companies optimize the performance of their warehouses and distribution centers with future-ready automation systems and software. Our integrated offering includes consulting, system design and implementation, and lifetime customer support in more than 50 countries. Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solutions with more than 14,000 employees worldwide.

Swisslog Malaysia Sdn Bhd (a subsidiary of Swisslog Group) is the operations hub for South East Asia. It delivers leading industry specific solutions for automated and manual warehouses as well as distribution centers. We provide consulting/system design services, software solutions, engineering, project management, installation, commissioning and after sales services.

Product & Services

Our business focus are:

General contracting & implementation of automated warehouses and distribution centers.

Process Consulting.

Software for automated and manual warehouses/distribution centers.

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