Syndicated Loans Agency Operations Associate Director

S&P Global, Inc.; Kuala Lumpur; On-site; MYR 350,000 - 550,000; Full time

Job summary

S&P Global Market Intelligence is seeking an experienced Syndicated Loans Agency Operations Lead to guide the Agent Services team responsible for administering lending portfolios for our client base. The role involves oversight of the team, client communications, and risk management to ensure accuracy in complex deal mechanics.

Reporting to the leadership and collaborating across regions, you will drive continuous improvement, manage KPIs, and partner with other lines to support the global

Qualifications

• BA or BS or equivalent experience
• Finance specialization preferred
• 12+ years of relative business experience

Responsibilities

• Supporting projects and other business initiatives to help further the Agent Services product offering
• Management of the team and portfolio level metrics in line with expected Key Performance Indicators (KPIs)
• Applying experience to drive continuous improvement of the teams and processes
• Acting as a point of contact and an initial escalation level for clients and stakeholders
• Active risk management to minimize commercial impact to the business
• Development and performance management of the Agent Services team(s)

Skills

Leadership

Client relations

KPI management

Risk management

Education

BA/BS or equivalent

Tools

WSO

iLevel

Thinkfolio

EDM

Job description

About the Role

Grade Level (for internal use): 12

S&P Global Market Intelligence

Syndicated Loans Agency Operations Associate Director

The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and the understanding of complex deal mechanics.

S&P Global are seeking an experienced and motivated Syndicated Loans Agency Operations Lead to help lead the Agent Services team administering the lending portfolios for our client base. The individual will be responsible for the oversight and leadership of the team(s) within their remit, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base.

What’s in it for you

• Opportunity to help lead a rapidly growing business, with a varied and interesting role managing multiple stakeholders as a part of the global leadership team
• Leadership of team(s) with a direct impact on the commercial strategy of the business
• Be a part of a dynamic business, interacting with clients across the industry
• Working for a global business focused on the personal growth and development of its employees

Responsibilities

• Supporting projects and other business initiatives to help further the Agent Services product offering
• Management of the team and portfolio level metrics in line with expected Key Performance Indicators (KPIs)
• Applying experience to drive continuous improvement of the teams and processes
• Acting as a point of contact and an initial escalation level for clients and stakeholders
• Active risk management to minimize commercial impact to the business
• Development and performance management of the Agent Services team(s)

What We’re Looking For

Business Competencies

Education and experience

• BA or BS or equivalent experience
• Finance specialism preferred
• 12 years+ of relative business experience

Commercial awareness

• Banking or investment industry experience
• Ability to input and support commercial strategy
• Customer relations experience
• S&P Market Intelligence product suite knowledge preferable (WSO, iLevel, Thinkfolio, EDM)

Management requirements

• 5+ Managerial experience
• Proven track record of supporting team growth and development

Personal Competencies

Personal impact

• Strong work ethic – organized, detail oriented, analytical, task driven
• Good problem‑solving initiative
• Ability to manage teams supporting multiple client bases
• Proven track record of strong leadership and personnel development
• Capable of managing workloads at a team level, ensuring it is operating as a high performing unit (KPIs, KRIs, risk management)
• Work collaboratively with other teams and product lines globally to support and develop the business operating model

Communication

• Strong, business‑level verbal and written communication skills are required.

Teamwork

• Highly responsible manager able to lead a team with multiple priorities effectively
• Able to effectively manage individual responsibilities whilst continuing to provide support to teams/individuals
• Capable of supporting projects globally

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

Job ID: 328982
Posted On: 2026-07-14
Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia