Syndicated Loans Agency Operations Associate Director

S&P Global, Inc.; Kampung Cendana; On-site; MYR 250,000 - 350,000; Full time

Job summary

S&P Global Market Intelligence is seeking an experienced Syndicated Loans Agency Operations Lead to oversee the Agent Services team, managing portfolios and client communications across the borrower and lenders network.

The role requires senior leadership, strong finance background, and collaboration across global units to advance the operating model and service quality.

Qualifications

• 12+ years of relevant business experience in syndicated loans or finance.
• Experience in banking or investment industry.
• Knowledge of S&P Global Market Intelligence product suite preferred.

Responsibilities

• Supporting projects and other business initiatives to help further the Agent Services product offering.
• Management of the team and portfolio level metrics in line with KPI’s.
• Applying experience to drive continuous improvement of the teams and processes.
• Acting as a point of contact and an escalation level for clients and stakeholders.
• Active risk management to minimize commercial impact to the business.
• Development and performance management of the Agent Services team(s).

Skills

12+ years experience

Finance/Banking

Client relations

Leadership

Job description

About the Role

Grade Level (for internal use): 12 S&P Global Market Intelligence The Role: Syndicated Loans Agency Operations Associate Director The Team: The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and the understanding of complex deal mechanics. The Impact: S&P Global are seeking an experienced and motivated Syndicated Loans Agency Operations Lead to help lead the Agent Services team administering the lending portfolios for our client base. The individual will be responsible for the oversight and leadership of the team(s) within their remit, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base.

Responsibilities

Supporting projects and other business initiatives to help further the Agent Services product offering Management of the team and portfolio level metrics in line with expected Key Performance Indicators (KPI’s) Applying experience to drive continuous improvement of the teams and processes Acting as a point of contact and an initial escalation level for clients and stakeholders Active risk management to minimize commercial impact to the business Development and performance management of the Agent Services team(s)

What We’re Looking For

Business Competencies Education and experience Finance specialism preferred 12 years+ of relative business experience Commercial awareness Banking or investment industry experience Ability to input and support commercial strategy Customer relations experience S&P Market Intelligence product suite knowledge preferable (WSO, iLevel, Thinkfolio, EDM) Management requirements 5+ Managerial experience Proven track record of supporting team growth and development Personal Competencies Personal impact Strong work ethic - organized, detail oriented, analytical, task driven Good problem-solving initiative Ability to manage teams supporting multiple client bases Proven track record of strong leadership and personnel development Capable of managing workloads at a team level, ensuring it is operating as a high performing unit (KPI’s, KRI’s, risk management) Work collaboratively with other teams and product lines globally to support and develop the business operating model Communication Strong, business-level verbal and written communication skills are required. Teamwork Highly responsible manager able to lead a team with multiple priorities effectively Able to effectively manage individual responsibilities whilst continuing to provide support to teams/individuals Capable of supporting projects globally

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards - small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal