Supply Chain Solutions Manager

JD.COM; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

JD.COM in Penang, Malaysia seeks an experienced professional to drive industrial products sales and supply chain optimization. The role focuses on leveraging historical data to identify upsell opportunities, coordinating with cross-functional teams to craft customer-specific product solutions, and ensuring timely quotations and strong GMV growth.

Ideal candidates have 5+ years in industrial markets, excellent negotiation and communication skills, and fluency in English and Mandarin.

Qualifications

• 5+ years of work experience in industrial products or related fields.
• Excellent communication and negotiation skills to build supplier relations.
• Strong cross-departmental communication and collaboration abilities.
• Ethics, integrity, creativity, and resilience under pressure.
• Data-driven decision making and analytical thinking.
• Fluent in English and Mandarin.

Responsibilities

• Analyze customers' historical purchasing data and forecasts to identify upsell and cross-sell opportunities.
• Collaborate with cross-functional teams to identify new business opportunities and use cases.
• Understand customer requirements, manage product assortments, and improve quotations and GMV.
• Optimize product portfolio health from operational, commercial, and compliance perspectives.
• Ensure product availability, improve operations and conversion, and enhance customer experience and sales performance.
• Coordinate with commercial, supply, and procurement teams to develop customer-specific product solutions, including pricing strategies.
• Develop standardized product and pricing solution frameworks for replication across similar customers.
• Configure and implement customized product solutions based on customer needs and industry characteristics.

Skills

Industrial products knowledge

Communication

Cross-functional collaboration

Negotiation

Data analysis

English & Mandarin proficiency

Job description

- Analyze customers' historical purchasing data and future procurement forecasts to identify upselling and cross-selling opportunities, increase product penetration, and expand existing business.

- Collaborate with cross-functional project teams to identify new business opportunities, explore new use cases, and continuously drive supply chain development.

- Understand customer requirements, establish and maintain product assortments, provide accurate and timely quotations, and improve product fulfillment rates and GMV (Gross Merchandise Value).

- Optimize the health of the product portfolio from operational, commercial, and compliance perspectives.

- Ensure stable product availability, improve product operations and conversion, support seamless customer ordering, and enhance customer experience and sales performance.

• Operations Process Optimization

- Monitor and analyze operational data across the product lifecycle to identify root causes of issues.

- Drive cross-functional collaboration to resolve operational bottlenecks and continuously improve business processes.

• Product Solution Planning

- Coordinate cross-functional resources and collaborate with commercial, supply, and procurement teams to develop customer-specific product solutions, including pricing strategies, supply assurance plans, and other tailored solutions.

- Resolve issues related to the design and implementation of these solutions.

• Product Solution Deployment & Best Practice Replication

- Configure and implement customized product solutions based on customer needs and industry characteristics.

- Develop standardized product and pricing solution frameworks that can be replicated efficiently across customers within the same industry or business segment.

Requirements

• 1. Have more than 5 years of work experience in the industrial products industry or related fields, and have a thorough understanding of the industrial products market structure, as well as be familiar with industry trends and market dynamics.
• 2. Possess excellent communication skills and negotiation techniques to establish good cooperative relationships with suppliers.
• 3. Have outstanding cross-departmental communication and collaboration capabilities.
• 4. Have good professional ethics and integrity, be passionate, creative, stress-resistant and willing to accept challenges.
• 5. Be sensitive to data and be able to conduct effective data analysis and decision making.
• 6.Have excellent English and Mandarin proficiency.