Supply Chain Intern: SAP, Orders & Logistics

TotalEnergies; Kuala Lumpur; On-site; MYR 66,960 - 111,600; Full time

Job summary

TotalEnergies in Kuala Lumpur is seeking a dedicated Sales and Customer Service Coordinator to manage order processing, verify sales conditions, and coordinate delivery with a 3rd party logistics provider. The role leverages MyLubPortal and SALSA to streamline operations and filing for complaints.

You will work closely with the customer service team to maintain high customer satisfaction, monitor complaints via SALSA, and ensure cases meet KPI targets.

Qualifications

• Proficiency in Microsoft Office, Excel and SAP System.
• Good interpersonal, communication skill and team player.
• Cultural adjustment ability and good negotiation skills with English and local language proficiency.
• Positive driver within responsibility and efficient incoordination and learning agility
• Strong customer-facing, communication skills and emotional intelligence.

Responsibilities

• Process incoming sales orders and verify the sales condition are in proper order. Any deviation must have supporting documents with the validation from respective Manager by following the DOA.
• To ensure the products delivery which handled by 3 rd party logistic provider able to meet customer expectation.
• To monitor progress on all the complaints and grievances received via SALSA and ensure the case is close within the KPIs set by the management.
• To assist on stocktake exercise which will be conducted twice a year.
• To respect company’s HSE rules at all times when conducting work activities.

Job description

TotalEnergies in Kuala Lumpur is seeking a dedicated Sales and Customer Service Coordinator to manage order processing, verify sales conditions, and coordinate delivery with a 3rd party logistics provider. The role leverages MyLubPortal and SALSA to streamline operations and filing for complaints.

You will work closely with the customer service team to maintain high customer satisfaction, monitor complaints via SALSA, and ensure cases meet KPI targets.