Supply Chain Customer Care Specialist

Ecolex; Selangor; On-site; MYR 48,000 - 72,000; Full time

Job summary

Ecolex Sdn Bhd in Malaysia seeks a Customer Service Executive to join our Supply Chain team. You will handle order processing, coordinate with internal teams, and ensure excellent service throughout the sales and after-sales process.

The role requires a degree, 2–3 years in customer service, exposure to manufacturing, basic shipping knowledge, and SAP proficiency. Strong English communication and proactive problem solving are essential as you support pricing and customer relations.

Qualifications

• Degree in related fields.
• 2-3 years of experience in customer service.
• Manufacturing environment experience is a plus.
• Basic shipping knowledge including incoterms is preferred.
• Familiarity with SAP is an asset.
• Strong written and spoken English.

Responsibilities

• Assist Head of Supply Chain/Assistant Customer Service Manager as interface for customer matters.
• Attend to customer inquiries and generate new leads.
• Maintain good relations with customers, team, and Commercial.
• Process orders, arrange and despatch shipments to meet delivery commitments.
• Provide accurate information on orders, shipping and commercial details.
• Address customer issues with operations and related departments to ensure satisfaction.
• Obtain order forecasts from customers and partners for planning.
• Support sales process, pricing, and product development alignment.

Skills

Customer service

English communication

Shipping knowledge

SAP

Team coordination

Education

Degree in related fields

Tools

SAP

Job description

Ecolex Sdn Bhd in Malaysia seeks a Customer Service Executive to join our Supply Chain team. You will handle order processing, coordinate with internal teams, and ensure excellent service throughout the sales and after-sales process.

The role requires a degree, 2–3 years in customer service, exposure to manufacturing, basic shipping knowledge, and SAP proficiency. Strong English communication and proactive problem solving are essential as you support pricing and customer relations.