Supply Chain & Customer Care Lead (SAP, 3PL)

Talent Trader Group Pte Ltd; Shah Alam; On-site; MYR 180,000 - 260,000; Full time

Job summary

Talent Trader Group Pte Ltd is seeking a Supply Chain & Customer Care Manager (Team lead) to formulate inventory strategies for MY/SG, partner with Sales for rolling forecasts, and manage 3PL and warehouse operations.

The role requires cross-border experience across Malaysia and Singapore, deep expertise in 3PL negotiations, and a focus on SOPs, KPIs, and customer service digitalization.

Qualifications

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.
• 7–10 years of progressive experience within SCM, Logistics, Warehousing, and Customer Service, with 3–5 years in a managerial leadership role.
• Cross-border operations experience across Malaysia and Singapore.
• Deep expertise in 3PL vendor negotiations, customs clearance procedures, SCM governance, and WMS.

Responsibilities

• Formulate MY/SG inventory strategies and partner with Sales to create rolling demand/supply forecasts.
• Manage 3PL providers, warehouse operations, inventory accuracy, cycle counting, and value-added services.
• Establish compliant MY–SG cross-border freight solutions and lead logistics transformation projects.
• Set up a central customer contact hub to handle orders, inquiries, complaints, returns, and credits.
• Digitalize customer service processes while tracking CSAT, response times, and resolution metrics.
• Enforce operational SOPs, dashboards, and KPI metrics (OTIF, shipping/stock accuracy, costs).
• Lead, coach, and succession-plan the 18-member team while building a performance-driven culture.
• Drive cross-functional collaboration, vendor negotiations, and SCM governance compliance across regions.

Skills

Team leadership

Forecasting

Vendor negotiation

Cross-functional collaboration

Education

Bachelor's Degree in SCM / Logistics / Business Admin

Tools

SAP system

Job description

Talent Trader Group Pte Ltd is seeking a Supply Chain & Customer Care Manager (Team lead) to formulate inventory strategies for MY/SG, partner with Sales for rolling forecasts, and manage 3PL and warehouse operations.

The role requires cross-border experience across Malaysia and Singapore, deep expertise in 3PL negotiations, and a focus on SOPs, KPIs, and customer service digitalization.