Supervisor, Technical (AFTERSALES)

CARSOME; Ampang Jaya Municipal Council; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading automotive service provider in Selangor is seeking a Supervisor, Technical to lead the technical team at the Service Centre. This role focuses on ensuring high-quality vehicle inspections, repairs, and maintenance while upholding safety and compliance standards. The ideal candidate must possess a diploma in Automotive Engineering and at least 5 years of experience in automotive service with supervisory experience.

Qualifications

• Minimum 5 years of experience in automotive service/repair.
• At least 2 years in a supervisory role.
• Familiarity with industry-standard repair practices.

Responsibilities

• Supervise daily technical activities including inspections and repairs.
• Lead and motivate a team of technicians.
• Ensure compliance with safety regulations.

Skills

Technical knowledge of automotive repair

Leadership skills

Problem-solving mindset

Effective communication skills

Education

Diploma / Certificate in Automotive Engineering

Tools

Diagnostic tools

Workshop equipment

Job description

Job Purpose

The Supervisor, Technical is responsible for leading and supervising the technical team at the Service Centre. This role ensures high-quality vehicle inspection, repair, and maintenance work while upholding safety, compliance, and customer satisfaction standards. The Supervisor will play a key role in driving operational excellence, team development, and service efficiency.

Key Responsibilities

Technical Operations & Quality Assurance

• Supervise daily technical activities, including inspections, diagnostics, repairs, and maintenance services.

• Ensure adherence to established standard operating procedures (SOPs), safety regulations, and quality standards.

• Conduct quality checks to ensure repairs and servicing are completed accurately and meet customer expectations.

• Support continuous improvement initiatives to enhance technical processes, efficiency, and cost control.

Team Leadership & Development

• Lead, coach, and motivate a team of technicians to achieve performance and productivity targets.

• Conduct on-the-job training and skill development sessions to enhance technical capabilities.

• Plan work schedules and allocate tasks effectively to ensure timely service delivery.

• Foster a culture of teamwork, accountability, and continuous learning.

Customer Service & Stakeholder Management

• Collaborate with Service Advisors to understand customer needs and deliver effective technical solutions.

• Provide technical guidance to address escalated customer issues and ensure prompt resolution.

• Support customer retention by ensuring excellent service quality and communication.

Reporting & Compliance

• Monitor and report on technical performance, workshop productivity, and service turnaround times.

• Ensure compliance with health, safety, and environmental policies.

• Maintain accurate records of service, repair, and parts usage.

Key Competencies

• Strong technical knowledge of automotive repair, diagnostics, and maintenance.

• Leadership and people management skills with the ability to coach and motivate teams.

• Problem-solving mindset with attention to detail and commitment to quality.

• Effective communication and interpersonal skills to manage both team and customer expectations.

• Ability to work under pressure in a fast-paced service environment.

Qualifications & Experience

• Diploma / Certificate in Automotive Engineering, Mechanical, or related field.

• Minimum 5 years of experience in automotive service/repair, with at least 2 years in a supervisory role.

• Familiarity with diagnostic tools, workshop equipment, and industry-standard repair practices.

• Experience in a service centre or dealership environment is preferred.