Supervisor/Restaurant Manager

Talent Recruit; Kluang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent F&B company in Kluang is looking for a Supervisor/Restaurant Manager to lead their restaurant operations. The ideal candidate should have at least 2-3 years of supervisory experience, strong leadership, and customer service skills. Responsibilities include managing staff, ensuring service quality, and handling financial tasks. Candidates must be proficient in English and Bahasa Malaysia, with experience in Asian cuisine being advantageous.

Qualifications

• Minimum of 2-3 years in a supervisory role in a fast-paced restaurant.
• Exceptional interpersonal and customer relationship skills.
• Strong understanding of restaurant operations and food safety.

Responsibilities

• Manage shift operations and staff performance.
• Ensure quality service and customer satisfaction.
• Handle cash management and monitor operational costs.

Skills

Customer relationship skills

Team leadership

Operational management

Problem-solving

Communication in English

Communication in Bahasa Malaysia

Job description

Company Background

Our client has multiple chains of F&B outlets in Malaysia, including chains that focus on local delights and even fast food. They are looking for a Supervisor/Restaurant Manager to be the leader on the floor who is responsible for ensuring the smooth and efficient operation of their Malaysian restaurant outlet.

Working Hours

• 6 days per week
• 6.30am-2pm/1pm-9pm/2.30pm-10.30pm

Job Responsibilities

1. Shift Management & Operations Oversight
   • Act as the manager-on-duty, making key operational decisions and being the point of contact for all issues during the shift.
   • Ensure seamless coordination between the front-of-house (FOH) and back-of-house (BOH)/kitchen teams.
   • Oversee opening and closing procedures, ensuring the restaurant is set up for success and securely closed down.
   • Manage table turnover, reservations, and waitlists efficiently to maximise seating capacity.
2. Team Leadership & Supervision
   • Supervise, motivate, and direct all FOH staff and coordinate with BOH supervisors.
   • Provide ongoing training and coaching to staff on product knowledge, service standards, and upselling techniques.
   • Monitor staff performance and provide constructive feedback.
3. Customer Experience & Service Excellence
   • Greet and interact with customers, ensuring all visitors receive a warm, welcoming, and authentic experience.
   • Proactively handle customer complaints and resolve issues promptly and professionally to ensure complete satisfaction.
   • Lead by example in delivering attentive, friendly, and efficient service.
4. Quality, Safety & Compliance
   • Ensure all food and beverages served meet the chain's quality and presentation standards.
   • Enforce strict hygiene and sanitation standards in accordance with health department regulations.
   • Ensure compliance with all company policies and procedures, including safety and security protocols.
   • Monitor and maintain the cleanliness and organisation of the entire dining area.
5. Administrative & Financial Duties
   • Handle cash management, including processing transactions, managing the cash register, and preparing daily sales reports and shift summaries.
   • Monitor and control operational costs during the shift, including labour, food, and supplies.
   • Assist in managing inventory stock levels and reporting on any shortages.

Qualifications & Skills

• Minimum of 2-3 years of experience in a supervisory or team lead role in a fast-paced restaurant or café. Experience in Asian or Malaysian cuisine is a significant advantage.
• Proven ability to lead, motivate, and manage a diverse team.
• Exceptional interpersonal and customer relationship skills.
• Ability to think quickly on your feet and resolve issues under pressure.
• Strong understanding of restaurant operations, food safety, and financial controls.
• Excellent communication skills in English and Bahasa Malaysia. Proficiency in Mandarin or Chinese dialects is a major advantage.
• Flexibility to work shifts, including weekends, public holidays, and evenings.

Please click apply or send your resume to [e-mail]. Only shortlisted candidates will be contacted.