Supervisor Operations Support

Jaya Grocer (Trendcell Sdn. Bhd.); Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail company in Malaysia is seeking a Department Head for a new branch opening. You will provide training and support to employees and implement operational improvements to achieve performance goals. The ideal candidate has experience in retail management, multitasking across departments, and knowledge in product display. This role promises a collaborative environment with opportunities for growth and development.

Benefits

EPF, SOCSO, EIS contributions

One weekday off

Overtime pay

Medical benefits

Annual bonus and increment

Allowances

Qualifications

• Experience in the retail industry, particularly in supermarkets or hypermarkets.
• Ability to multitask across multiple departments.
• Good knowledge of planogram and product display.

Responsibilities

• Head the assigned department until the new branch opens.
• Provide training and coaching to employees based on company SOP.
• Ensure efficient performance of each employee and retrain as needed.
• Implement operational improvement plans.

Skills

Retail management

Training and coaching

Operational improvement

Multitasking

Product knowledge

Job description

Responsibilities

For New Opening Branch

• Be the head of assigned department and assist the Manager - Operations Support as well as the Store Manager in all matters pertaining to the department until the opening of the new branch.
• Responsible to provide training and coaching for each employee in the assigned department following the company SOP so that they can carry out their duties and task.
• Recommend / implement operational improvement plans to improve employee performance.

For Existing Branches (Performance Improvements)

• Ensures that each employee is efficient in carrying out their duties following the company's SOP.
• Retrain staff as needed and recommending other training required by the staff (working with the training division).
• Recommend / implement operational improvement plans to improve employee performance.
• Responsible for updating the Operation's SOP for assigned department.

Any other assignment that may be assigned from time to time.

Job Requirements

• Responsible for ensuring that assigned department achieve the performance goals set by the company for the new opening branch / branch performance improvements
• Require to travel to support any outlets needed and new outlet opening
• Possess own transport and able to travel within Klang Valley and outstation outlets
• Able to be multitask in between Food, Non Food, Chilled & Frozen and Cahier department
• Experience in retail industry specifically supermarket/hypermarket area
• Experience in new outlet opening set up and support
• Good product knowledge and experience in planogram display
• Able to be based at Sunway Pyramid/Sunway Geo/Intermark Mall outlet

Job Benefits

• EPF, SOCSO, EIS etc contribution
• One day off day on weekday
• Overtime pay
• Medical inpatient and outpatient
• Annual year bonus and increment
• Allowances