Supervisor - Network Management Center (NMC)

Expeditors; Bayan Lepas; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Training and Development Program

Growth opportunities within the comapn

Job summary

Expeditors in Penang seeks a capable logistics professional to enhance customer engagement and ensure data accuracy for all shipments. You will validate data, manage EDI, and present clear, actionable information to stakeholders.

The role emphasizes team development, training compliance, and project oversight with measurable business impact. Candidates should have a Bachelor’s in a related field and at least two years of corporate logistics experience, with strong English communication and

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum two years of experience in a corporate logistics environment.
• Exceptional customer service, verbal and written communication.
• Fluent in English and strong interpersonal skills.

Responsibilities

• Own customer engagements and ensure complete, accurate responses in operations calls.
• Validate data for all shipments and manage EDI transmissions and reporting integrity.
• Lead and develop the team; monitor time worked, vacations, WFH, and training compliance.
• Plan, execute, and validate initiatives with managers and stakeholders for measurable benefits.
• Understand and explain P&L impact including SPD, EPS, and expenses to revenue.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Experience at Expeditors or similar

Education

Bachelor's degree in Business/Logistics/Finance/Economics or related field

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.

We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Responsibilities and Tasks

Customer Engagement

Forming complete awareness of the customer’s wants and needs and being always accountable to provide complete responses in operational calls. Ensuring that your customer SOP requirements are adhered to, and expectations are met or exceeded.

Data Competency

Validating complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting. The ability to analyze data and situations, breaking complex problems into solvable pieces providing key stakeholders, whether internal or external, details to make informed decisions. Present information in a manner that allows the end user the ability to understand if the process is working as designed.

Team Management

Employee development is key to this role, you must be capable of building up the team around you so that their abilities, experience and expertise match your own. Administratively responsible for not only yourself but managing and continuously monitoring the team’s documentation of time worked (ATT), vacation, WFH, punctuality, and required training to ensure compliance.

Project and Program Management:

The management and documentation of initiatives and projects. Working in concert with your managers and stakeholder(s) to ideate, plan, execute, and validate initiatives that have a direct and quantifiable benefit for the customer(s), Expeditors, and / or the NMC.

Financial Excellence

Developing a complete understanding of the NMC P&L, and your role in controlling those items within your control. The ability to explain your role in and impact to the Customer P&L including SPD, EPS, and expense to revenue.

Qualifications

• (Preferred) Bachelor's degree in Business, Supply Chain/Logistics, Finance, Economics or related field, or equivalent
• At least two years of experience working at Expeditors, or a similar corporate environment
• Exceptional customer service, presentation, research, verbal and written communication
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Fluent in English
• (Preferred) Qualifications in supply chain management or logistics (e.g. IATA/FIATA)

Additional Information

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company