Supervisor - FinOps (Temporary)

APM Terminals; Shah Alam; On-site; MYR 33,480 - 55,800; Full time

Job summary

APM Terminals in Shah Alam, Malaysia, is offering a fixed-term contract role focused on managing the billing process, maximizing revenue, and ensuring efficient customer relations. Key responsibilities include processing principal billings, maintaining accounts receivable, and resolving customer disputes.

Applicants will engage with customers to support collection efforts, stay updated with payment requirements, and manage documentation effectively. APM Terminals values diversity and inclusivity, and encourages all qualified individuals to apply.

Responsibilities

• Ensure billings are processed promptly and accurately.
• Perform the invoicing process to maximize revenue.
• Ensuring timely collection of accounts receivable.
• Stay updated with billing and payment requirements.
• Support collection efforts and highlight risks.
• Ensure all deposits are accurately recorded.
• Resolve customer disputes and claims efficiently.
• Handle customer queries and send statements.
• Issue credit and debit notes for claims.
• Manage organized filing systems and documentation.

Job description

5 months fixed term contract

Key responsibilities

• Timely Processing of Principal Billings: Ensure that billings are processed promptly and accurately to enable the business to collect payments as per contract terms and based on the service date.
• Invoicing and Revenue Maximization: Perform the invoicing process and take all necessary actions to maximize revenue collection.
• Accounts Receivable Management: Ensure the timely collection of accounts receivable, with no overdue balances exceeding 30 days and at least 95% of accounts current. Conduct regular customer Statement of Accounts (SOA) reconciliations.
• Customer Billing and Payment Requirements: Stay updated with new billing and payment requirements from customers and maintain a good rapport with their payment teams.
• Collections Support: Collaborate with Operations to support collection efforts, perform collection calls, and highlight any risks or challenges.
• Deposit Management: Ensure all deposits are accurately recorded.
• Customer Dispute Resolution: Resolve customer disputes and claims efficiently.
• Customer Queries: Handle various queries from customers and send out statements of account and outstanding balances to customers.
• Credit and Debit Notes Issuance: Issue credit and debit notes related to customer claims.
• Housekeeping and Documentation: Manage and maintain organized filing systems, especially record keeping of customer invoices and correspondence, and provide administrative support to ensure smooth office operations in arranging documents/ payment collection/despatch and banking in.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].