FL Customer Service Support [FLO FLC]

APM Terminals Elizabeth, LLC; Johor Bahru; On-site; MYR 24,000 - 42,000; Full time

Job summary

Maersk is looking for a proactive Customer Service Support/Assistant/Coordinator to assist day-to-day tasks, input data accurately, and liaise with internal and external parties to ensure smooth deliveries. Key duties include maintaining records of inbound and outbound tally sheets, managing pick slips and local charges invoices, and coordinating with the operations team to meet customer needs efficiently.

Responsibilities cover outbound and inbound processing, booking trucks, preparing customs

Qualifications

• Experience in data entry and customer service.
• Ability to liaise with internal and external parties.
• Attention to detail and accuracy in records.

Responsibilities

• Documentation: Maintain accurate records of daily inbound and outbound tally sheet, pick slip and local charges invoice.
• Collaboration: Work closely with operation team and related stakeholders to ensure customer needs are met efficiently.
• OUTBOUND: Receive PICK SLIP, update tracking file, create order via HJ, update pick slip, return pick slip / shipped order via Kober.
• INBOUND: Prepare Import Document/tally sheet, tracking update, release container and local charges payment.
• Book truck, request customs documents & permits - check CIPL, prepare & print CIPL, gate pass, customs document & permit.
• Scan bar code for each item number per SKU level for WMS receiving.

Skills

Data entry

Customer service

Liaison with stakeholders

Tools

WMS

Kober

CIPL

HJ

Job description

Assist customer service on day-to-day task, data entry, liaise with internal and external party, key in job tracker.

Support role for Customer Service, includes liasing with customers on delivery of goods and answering customer queries

Typical titles include; Customer Service Support/Assistant/Coordinator/Clerk

Key Responsibilities:

• Documentation: Maintain accurate records of daily inbound and outbound tally sheet, pick slip and local charges invoice.
• Collaboration: Work closely with operation team and any other related stakeholders to ensure customer needs are met efficiently.

Specifically:

• OUTBOUND - Receive PICK SLIP, update in tracking file, Create order via HJ, Updated pick slip, Return pick slip / Shipped order via Kober
• INBOUND - Prepare Import Document/tally sheet, Tracking Update, Release container and local charges payment
• Book Truck, Request customs document & permit - check CIPL, Prepare & print CIPL, gate pass, customs document & permit
• Scan bar code for each item number per SKU level for WMS receiving

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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