Subscription, Strategy & Operations Manager

Principle Partners MY; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Principle Partners MY is seeking a Subscription, Strategy & Operations Manager to lead cross-functional initiatives from planning through execution across product, technology, marketing and operations.

You will analyze data, optimize subscription metrics, coordinate launches in Southeast Asia, manage risks, and report insights to senior management while driving customer retention and growth.

Qualifications

• 5-8 years of experience in strategy or business operations.
• Experience with subscription tools RevenueCat, Superwall, Adapty, or similar.
• Knowledge of app store subscription mechanics (Google Play & App Store).
• Experience pricing for emerging markets, especially Southeast Asia.

Responsibilities

• Lead cross-functional initiatives from planning through execution.
• Coordinate with Product, Technology, Marketing and Operations teams.
• Roll out product and commercial initiatives across multiple markets; plan, execute, track.
• Analyze business and customer data to track performance and support decisions.
• Monitor metrics, provide reporting and actionable insights to leadership.
• Drive initiatives to improve customer retention and engagement.
• Identify risks, resolve issues, and elevate where needed.
• Improve processes and reporting to enable efficient execution.

Skills

Cross-functional management

Data-driven decisions

Growth mindset

Prioritization & planning

Tools

RevenueCat

Superwall

Adapty

Job description

We are looking for a Subscription, Strategy & Operations Manager on behalf of our client.

Key Responsibilities:

• Lead and manage cross-functional business initiatives from planning through execution, ensuring timelines, priorities and deliverables stay on track.
• Coordinate closely with Product, Technology, Marketing and Operations teams to execute key business and growth initiatives.
• Support the rollout of product and commercial initiatives across multiple markets, including planning, execution and performance tracking.
• Analyze business and customer data to track performance, identify opportunities and support commercial decisions.
• Monitor key metrics and provide clear reporting, insights and recommendations to senior management.
• Drive initiatives to improve customer retention, engagement and overall business performance.
• Identify execution risks and gaps early, resolve issues where possible and elevate when required.
• Improve processes, reporting and ways of working to enable efficient and effective execution.

Key Requirements:

• 5-8 years of experience in strategy, business operations, growth, consulting, product operations or a related field.
• Experience with subscription tools such as RevenueCat, Superwall, Adapty, or similar, and with in-app experimentation.
• Knowledge of app store subscription mechanics on Google Play and App Store (billing, plan changes, refunds, and store policies).
• Experience pricing for emerging markets, especially Southeast Asia.
• Strong track record of managing cross-functional projects and driving execution.
• Commercially minded and comfortable working with business performance metrics.
• Highly organised, proactive and able to manage multiple priorities in a fast-paced environment.