Giving, Strategy & Operations Manager

Principle Partners MY; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Principle Partners MY is seeking a Subscription & Operations Manager to drive growth across products and markets, optimize recurring giving journeys, and manage paid partnerships. You will collaborate with Product and Technology to enhance propositions and payment experiences, while leading a team to execute campaigns and strategic initiatives.

The role emphasizes data-driven decision making, stakeholder management, and a proactive, fast-paced approach in a dynamic, customer-focused environment.

Qualifications

• 5–8 years in growth, commercial, strategy, operations or related roles in e-commerce, fintech, or consumer businesses.
• Proven track record of hitting targets and driving initiatives from planning to execution.
• Strong data-driven decision making and analytical skills.
• Experience managing external partners, vendors or strategic relationships.
• Experience mentoring junior team members.
• Excellent stakeholder management and communication skills.
• Commercially minded and able to adapt in a fast-paced environment.
• Familiarity with Islamic giving concepts or serving Muslim consumers is a plus.

Responsibilities

• Drive business plans and growth initiatives across products, markets and channels, tracking performance against targets.
• Grow customer acquisition, engagement and retention for recurring giving products.
• Collaborate with Product and Technology to improve propositions and payment experiences across markets.
• Build and manage external partnerships and vendors to meet quality and commercial objectives.
• Coordinate seasonal campaigns and cross-functional initiatives from planning through execution.
• Lead and mentor team members, set priorities and monitor performance.
• Monitor business performance and provide analysis, insights and recommendations to senior management.
• Ensure processes and communications meet quality, compliance and trust standards.

Skills

Growth strategy

Operations management

Partnerships

Analytics

Stakeholder management

Team leadership

E-commerce exposure

Job description

We are looking for a Subscription & Operations Manager, Giving on behalf of our client.

Key Responsibilities:

• Drive business plans and growth initiatives across products, markets and channels, tracking performance against targets.
• Manage initiatives to grow customer acquisition, engagement and retention, particularly for recurring giving products.
• Work with Product and Technology teams to improve propositions, payment experiences and customer journeys across markets.
• Build and manage external partnerships and vendors, ensuring quality, delivery and commercial objectives are met.
• Coordinate seasonal campaigns and cross-functional initiatives from planning through execution.
• Manage and support team members, setting priorities, tracking performance and ensuring effective execution.
• Monitor business performance and provide analysis, insights and recommendations to senior management.
• Ensure operational processes, customer communications and business activities meet relevant quality, compliance and trust standards.

Key Requirements:

• 5-8 years of experience in growth, commercial, strategy, operations or business roles, preferably in e-commerce, fintech, digital platforms or consumer businesses.
• Proven experience managing business targets and driving initiatives from planning to execution.
• Strong analytical skills with experience using data to support commercial and operational decisions.
• Experience managing external partners, vendors or strategic relationships.
• Experience managing or mentoring junior team members.
• Strong stakeholder management and communication skills.
• Commercially minded, proactive and comfortable working in a fast-paced environment.
• Familiarity with Islamic giving concepts or experience serving Muslim consumers is an advantage.