Strategy, VOC & Business Analysis Officer

Private Advertiser; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Private Advertiser in Kuala Lumpur invites applications for Strategy, VOC & Business Analysis Officer to help shape AI-driven SaaS strategy, VOC feedback, and cross-functional initiatives. You will support executives with research, prepare reports, and coordinate projects.

The role covers business analysis, process mapping, BI insights, and applying AI tools to improve productivity. Fresh graduates welcome; strong English and Chinese communication and solid MS Office skills are required.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Business Analytics, Information Systems, CS, or related disciplines.
• Excellent Chinese and English communication and stakeholder management.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Experience in Business Analysis, Strategy, PMO or Customer Success is an added advantage. Fresh graduates are encouraged to apply.
• AI familiarity with tools such as ChatGPT or Microsoft Copilot is preferred.
• Highly organised with the ability to manage multiple priorities.

Responsibilities

• Strategy & Executive Support: Conduct business research, prepare executive reports, and coordinate strategic initiatives.
• Voice of Customer (VOC): Collect and analyse customer feedback to identify pain points and opportunities.
• Business Analysis: Analyse business processes, prepare documentation, and map customer journeys.
• Project & PMO Coordination: Coordinate cross-functional projects, track milestones, and prepare status reports.
• Business Intelligence & Performance Analysis: Analyse business performance metrics and translate data into actionable insights.
• AI Productivity & Process Improvement: Leverage AI tools to improve research, reporting, and productivity.

Skills

Communication

Analytical thinking

Organisational skills

AI familiarity

Stakeholder management

Education

Diploma or Bachelor's Degree in Business/IS/CS

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

Strategy, VOC & Business Analysis Officer

Our client is seeking a Strategy, VOC & Business Analysis Officer to join their team!

We're building one of Malaysia's leading AI-native SaaS platforms, helping businesses transform the way they operate through AI, automation and intelligent software.

About Our Client

A forward-thinking company located at Kuchai Entrepreneurs Park, committed to leveraging AI to drive business innovation and efficiency.

What you'll be doing?

Strategy & Executive Support: Conduct business research, prepare executive reports, and coordinate strategic initiatives.

Voice of Customer (VOC): Collect and analyse customer feedback to identify pain points and opportunities.

Business Analysis: Analyse business processes, prepare documentation, and map customer journeys.

Project & PMO Coordination: Coordinate cross-functional projects, track milestones, and prepare status reports.

Business Intelligence & Performance Analysis: Analyse business performance metrics and translate data into actionable insights.

AI Productivity & Process Improvement: Leverage AI tools to improve research, reporting, and productivity.

Who are they looking for?

Educational Background: A Diploma or Bachelor's Degree in Business Administration, Business Analytics, Information Systems, Computer Science, or related disciplines.

Communication Skills: Excellent Chinese and English communication and stakeholder management skills.

Analytical Skills: Strong analytical, problem-solving, and critical-thinking skills.

Technical Proficiency: Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Experience: Experience in Business Analysis, Strategy, Project Management, PMO or Customer Success is an added advantage. Fresh graduates are encouraged to apply.

AI Familiarity: Familiarity with AI tools such as ChatGPT, Microsoft Copilot or similar platforms is preferred.

Organisational Skills: Highly organised with the ability to manage multiple priorities.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• Incentives
• Medical claim
• Performance bonus
• Annual leave: 15 days upon confirmation
• Working hours: Mon-Fri 9am-6pm