Specialist - Applied AI Engineer (English & Mandarin Support)

Scicom MSC Berhad; Kampung Cendana; Presencial; MYR 45.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Quarterly bonuses

Generous leave (15 days)

Medical insurance

Descripción de la vacante

Scicom MSC Berhad in Kuala Lumpur seeks an AI-focused strategist to drive a prioritized AI delivery roadmap with clear use cases, data dependencies, business owners, baselines and acceptance criteria.

You will lead tested pilots and production releases for high-priority initiatives, supported by reusable integrations and well-documented operating procedures, and you will track evaluation datasets, dashboards and reports showing quality, adoption, cost and impact.

Formación

• Experience in technical support, field service, repair operations, service quality or spare-parts planning.
• Cloud AI platforms, enterprise knowledge search, vector databases and BI reporting tools.
• Integration with enterprise case management, CRM, ERP or inventory systems; multilingual support and regional workflows.

Responsabilidades

• A prioritized AI delivery roadmap with use cases, data dependencies, business owners, baselines and acceptance criteria.
• Tested pilots and production releases for agreed priority initiatives, supported by reusable integrations and documented operating procedures.
• Evaluation datasets, monitoring dashboards and benefit reports showing quality, adoption, operating cost and operational impact.
• User guidance, technical handover and a feedback loop that improves recommendations, knowledge and forecasts after deployment.
• Business problem framing, stakeholder communication and translating service workflows into measurable AI use cases.

Conocimientos

Power BI

Python

SQL

Data analysis

API integration

Herramientas

Cloud AI platforms

Enterprise knowledge search

Vector databases

BI reporting tools

Descripción del empleo

The Responsibilities of the Role:

• A prioritized AI delivery roadmap with use cases, data dependencies, business owners, baselines and acceptance criteria.
• Tested pilots and production releases for agreed priority initiatives, supported by reusable integrations and documented operating procedures.
• Evaluation datasets, monitoring dashboards and benefit reports showing quality, adoption, operating cost and operational impact.
• User guidance, technical handover and a feedback loop that improves recommendations, knowledge and forecasts after deployment.
• Business problem framing, stakeholder communication and translating service workflows into measurable AI use cases.

Interpersonal and thinking skills

• Creative thinking: identify practical AI opportunities, develop alternative approaches and test ideas against operational needs.
• Logical and critical thinking: structure ambiguous problems, assess evidence, challenge assumptions and explain conclusions clearly.
• Speaking and communication: explain AI concepts and recommendations clearly to technical teams, service partners and business stakeholders; listen actively and adapt to the audience.
• Presentation skills: deliver concise, persuasive presentations and demonstrations that connect AI capabilities, evidence, risks and business outcomes.

Collaboration and stakeholder management

• Collaboration and stakeholder management: build trust across functions and markets, handle differing views constructively and support adoption through feedback and user coaching.

Preferred skills

• Experience in technical support, field service, repair operations, service quality or spare-parts planning.
• Cloud AI platforms, enterprise knowledge search, vector databases and BI reporting tools.
• Integration with enterprise case management, CRM, ERP or inventory systems; multilingual support and regional workflows.

The Requirement for the Role:

• Power BI, Python and SQL; data preparation, validation, analytical investigation and API integration.
• Practical LLM application development, retrieval-augmented generation, prompt design, tool use and structured outputs. (Claude, Codex, Copilot Studio)
• Applied machine learning for anomaly detection, classification or forecasting, with sound evaluation and baseline comparisons.

What We Offer:

• Competitive Salary: RM 4,000 - RM 5,000
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.