Strategic Supply Chain Process Improvement Analyst

ZALORA Group; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Job summary

ZALORA Group in Malaysia is seeking a project-focused Operations and Supply Chain professional to optimize processes, coordinate stakeholder alignment, and drive performance improvements. You will help deploy standardized solutions across divisions and liaise with government bodies to ensure compliance, while supporting cost-benefit analyses and dashboard development.

This role emphasizes cross-functional collaboration across Operations and regional scope, with a focus on delivering measurable

Responsibilities

• Define project scope and objectives with stakeholders to optimize supply chain processes.
• Manage projects and implement process improvements across Operations, potentially ASEAN-wide.
• Prepare detailed plans to track performance and ensure timely deliverables.
• Deploy common solutions across divisions and implement best practices.
• Act as main liaison between ZALORA and government agencies/departments.
• Assist the manager in developing operations performance metrics dashboards.
• Monitor performance and drive improvements in key metrics.
• Support significant operational improvements to meet annual targets.
• Negotiate rates with inbound service providers and analyze cost-benefit.
• Maintain HS codes in ZALORA systems per Malaysia Customs regulations and internal compliance.

Job description

ZALORA Group in Malaysia is seeking a project-focused Operations and Supply Chain professional to optimize processes, coordinate stakeholder alignment, and drive performance improvements. You will help deploy standardized solutions across divisions and liaise with government bodies to ensure compliance, while supporting cost-benefit analyses and dashboard development.

This role emphasizes cross-functional collaboration across Operations and regional scope, with a focus on delivering measurable