Executive - Supply Chain (Process Improvement)

ZALORA Group; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Job summary

ZALORA Group in Malaysia is seeking a project-focused Operations and Supply Chain professional to optimize processes, coordinate stakeholder alignment, and drive performance improvements. You will help deploy standardized solutions across divisions and liaise with government bodies to ensure compliance, while supporting cost-benefit analyses and dashboard development.

This role emphasizes cross-functional collaboration across Operations and regional scope, with a focus on delivering measurable

Responsibilities

• Define project scope and objectives with stakeholders to optimize supply chain processes.
• Manage projects and implement process improvements across Operations, potentially ASEAN-wide.
• Prepare detailed plans to track performance and ensure timely deliverables.
• Deploy common solutions across divisions and implement best practices.
• Act as main liaison between ZALORA and government agencies/departments.
• Assist the manager in developing operations performance metrics dashboards.
• Monitor performance and drive improvements in key metrics.
• Support significant operational improvements to meet annual targets.
• Negotiate rates with inbound service providers and analyze cost-benefit.
• Maintain HS codes in ZALORA systems per Malaysia Customs regulations and internal compliance.

Job description

Responsibilities

• Optimize Supply Chain Processes by defining project scope and objectives which involve all relevant stakeholders.
• Manage projects and execute process improvement initiatives affecting functions in Operations and may span on a country or regional scale (e.g. ASEAN).
• Prepare detailed plans to track project performance and assure timely completion and achievement of deliverables.
• Ensure deployment of common solutions across divisions and businesses and implement best practices.
• Serve as the main point of contact between ZALORA and multiple entities which includes government agencies and departments.
• Assist the manager in developing operations performance and metrics dashboard; monitor performance and improvement in key metrics.
• Assist the manager in delivering significant operational improvement and financial benefits to meet annual targets.
• Rate negotiation with inbound service providers and contractual agreement which includes cost benefit analysis.
• Maintain and update HS codes in ZALORA systems in accordance with Malaysia Customs regulations and internal compliance requirements.