Strategic Staffing & Client Services Analyst

Mastercard; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Mastercard in Kuala Lumpur is seeking an Analyst/Senior Staffing Analyst within Advisors & Client Services to partner with cluster leaders, PMs and squad leads to align staffing with business goals and client needs.

You will manage staffing across product lines, assign resources, monitor utilization, and maintain internal systems to optimize delivery and capacity.

The role emphasizes data-driven decisions, cross-functional collaboration, and adherence to Mastercard's security policies.

Qualifications

• 5-8 years of experience, preferably in professional services.
• Partner at heart; work closely with Client Service team.
• Strong business acumen to optimize resource utilization.
• Focus on people well-being and development.
• Agile experience with short sprints and ad-hoc teams.
• Project management to handle multiple priorities.
• Team player within a global staffing team.
• Data and metrics orientation to track KPIs.

Responsibilities

• Process staffing needs at cluster level.
• Assign resources to client engagements to optimize utilization.
• Manage settings in internal systems through all engagement phases.
• Aggregate regional utilization indicators with leaves and relocations.
• Translate performance evaluations into development opportunities.

Skills

Staffing coordination

Stakeholder management

Data analysis

Resource forecasting

Agile

Education

Bachelor's degree in related field

Job description

Mastercard in Kuala Lumpur is seeking an Analyst/Senior Staffing Analyst within Advisors & Client Services to partner with cluster leaders, PMs and squad leads to align staffing with business goals and client needs.

You will manage staffing across product lines, assign resources, monitor utilization, and maintain internal systems to optimize delivery and capacity.

The role emphasizes data-driven decisions, cross-functional collaboration, and adherence to Mastercard's security policies.