Strategic Project Manager

foodpanda; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

foodpanda in Malaysia is seeking a Strategic Project Manager to lead CX & Service Operations Quick-Commerce transformation. You will coordinate strategic projects end-to-end, from initiation through implementation, partnering with stakeholders across the organization to deliver impact.

The role emphasizes planning, timelines, budget governance, clear communication, and proactive risk management. Strong collaboration and results-driven execution are essential to drive initiatives forward and keep

Qualifications

• Proven ability to plan, execute, and oversee projects from inception to completion.
• Experience managing resources, timelines, and budgets to deliver on time and scope.
• Excellent verbal and written communication skills.
• Ability to create readouts, slides, and communication plans.
• Results-driven and decisive in moving projects forward.

Responsibilities

• Lead Quick Comm-related projects end-to-end, from initiation through implementation.
• Develop and manage project plans, timelines, and resource allocation.
• Ensure project milestones are delivered on time, within scope, and within budget.
• Proactively identify, escalate and resolve project risks and issues.
• Create and maintain clear, up-to-date project documentation.
• Develop and execute communication plans to keep stakeholders informed throughout the project lifecycle.
• Partner cross-functionally with stakeholders across CX & Service Ops and the broader organization.
• Provide regular readouts and status updates to leadership and key stakeholders.

Skills

Project management

Stakeholder management

Communication

Risk management

Cross-functional collaboration

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

About the Role

We are looking for a Strategic Project Manager to join the CX & Service Operations Quick-Commerce Marketplace on our journey to lead and coordinate transformation and strategic projects within our organization.

Key Responsibilities

• Lead Quick Comm-related projects and initiatives end-to-end, from initiation through implementation.
• Develop and manage project plans, timelines, and resource allocation.
• Ensure project milestones are delivered on time, within scope, and within budget.
• Proactively identify, escalation and resolve project risks and issues.
• Create and maintain clear, up-to-date project documentation.
• Develop and execute communication plans to keep stakeholders informed throughout the project lifecycle.
• Partner cross-functionally with stakeholders across CX & Service Ops and the broader organization.
• Provide regular readouts and status updates to leadership and key stakeholders.

Qualifications

• Proven ability to plan, execute, and oversee projects from inception to completion.
• Manages resources, timelines, and budgets effectively, ensuring projects meet objectives, stay on track, and are delivered on time and within scope.
• Excellent verbal and written communication skills, with the ability to convey information clearly to diverse audiences.
• Ensures messages are delivered effectively and fosters open communication to promote collaboration.
• Able to create clear readouts, slides, and communication plans.
• Demonstrates a results-driven approach.
• Takes initiative and acts decisively to move projects forward, with a focus on achieving goals and resolving issues promptly.
• Skilled in identifying, managing, and building strong relationships with internal and external stakeholders.