Strategic Marketing & Customer Experience Leader

Score Sports Management Sdn Bhd; Petaling Jaya; Presencial; MYR 180.000 - 280.000; Jornada completa

Descripción de la vacante

Score Sports Management Sdn Bhd is seeking a Senior Manager, Marketing & Customer Experience to lead strategic marketing and customer experience initiatives in Malaysia. The role oversees PR, digital communication, and service excellence, driving growth and customer loyalty.

You will manage a multidisciplinary team, align marketing efforts with business goals, and report insights to senior leadership, ensuring campaigns deliver measurable ROI and brand strength.

Formación

• Proven ability to lead cross-functional marketing and CX teams.
• Strong understanding of market analysis and segmentation.

Responsabilidades

• Develop and oversee the strategic marketing and customer experience roadmap.
• Lead, mentor, and manage a multidisciplinary team across marketing, PR, digital, and customer service.
• Present marketing and CX insights to senior leadership and stakeholders.
• Shape and execute brand positioning and public relations strategies.
• Oversee budget, ROI analysis, and resource allocation for campaigns.

Conocimientos

Strategic Leadership

Marketing Strategy

Customer Experience

Team Management

Budget Management

Educación

Bachelor's degree in Marketing

Herramientas

CRM Systems

Marketing Automation

Descripción del empleo

Score Sports Management Sdn Bhd is seeking a Senior Manager, Marketing & Customer Experience to lead strategic marketing and customer experience initiatives in Malaysia. The role oversees PR, digital communication, and service excellence, driving growth and customer loyalty.

You will manage a multidisciplinary team, align marketing efforts with business goals, and report insights to senior leadership, ensuring campaigns deliver measurable ROI and brand strength.