Strategic Key Account Manager, Digital Solutions & Growth

Mason & Co; Negeri Sembilan; On-site; MYR 89,000 - 134,000; Full time

Job summary

Mason & Co in Malaysia is seeking a seasoned Key Account Manager to manage and expand strategic accounts in digital solutions. You will be the main contact for customers, translating business needs into tailored solutions and driving revenue growth.

The role involves coordinating with engineering, procurement, logistics, and sales teams, delivering proposals, and pursuing new business opportunities across regional and international markets.

Qualifications

• Diploma or bachelor’s degree in business, Marketing, IT, Electrical Engineering, Engineering, or a related discipline.
• Minimum 3 years of experience in Key Account Management, Sales, Business Development, or a similar commercial role within the digital or technology sector.
• Fluent in Mandarin Chinese and English (written and spoken); Bahasa Malaysia would be an advantage.

Responsibilities

• Manage and grow a portfolio of strategic accounts by understanding customer requirements and identifying opportunities for expansion.
• Build relationships with key decision-makers and stakeholders across customer organisations.
• Act as the primary point of contact for customer enquiries, projects, and commercial discussions.
• Identify and develop new business opportunities through prospecting, networking, presentations, and customer referrals.
• Prepare quotations, proposals, tenders, and commercial submissions while managing sales follow-ups.
• Present digital and technical solutions to customers based on their operational requirements.
• Coordinate with engineering, procurement, logistics, and other internal teams to ensure projects are delivered as expected.
• Provide pre-sales and post-sales support throughout the customer journey.
• Monitor market trends, competitor activities, and industry developments to identify potential opportunities.
• Maintain accurate customer records, sales pipelines, forecasts, and activity reports.
• Support tender processes and ensure timely and effective commercial and technical assistance.

Skills

Presentation skills

Communication skills

Negotiation skills

Interpersonal skills

Mandarin and English fluency

Education

Diploma or Bachelor's degree

Job description

Mason & Co in Malaysia is seeking a seasoned Key Account Manager to manage and expand strategic accounts in digital solutions. You will be the main contact for customers, translating business needs into tailored solutions and driving revenue growth.

The role involves coordinating with engineering, procurement, logistics, and sales teams, delivering proposals, and pursuing new business opportunities across regional and international markets.