Strategic CSM: Renewals & Growth

StoreHub; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Apple Macbooks for everyone

Free Season Parking

Fully stocked fridge and pantry

Cutting edge tools

Medical and Dental

Opportunities for career growth

Job summary

StoreHub is seeking a Customer Success Manager (CSM) to own the commercial success of a live merchant portfolio, driving renewals, expansions, and add-ons. You will negotiate with merchant decision-makers, develop renewal strategies, and collaborate with Sales, Onboarding, Product, and Support to close high-impact commercial deals.

In this role you will lead negotiations, protect customer trust, and maximize revenue while partnering with internal teams to resolve issues and deliver value.

Qualifications

• 2–3 years of success in a Sales, Account Management, or Commercial Success role with clear ownership of pitching and closing.
• Strong negotiation and objection-handling skills.
• Comfortable owning the full commercial lifecycle for assigned accounts — not just a relationship management role.
• Excellent verbal and written communication skills with decision-makers.
• Strategic mindset, process discipline, and data-driven decision making.
• Strong customer management, including ability to navigate renewal resistance and product gaps.
• Experience working cross-functionally to deliver outcomes.
• Bachelor’s Degree.

Responsibilities

• Own the commercial success of your assigned portfolio of merchants — including pitching and closing renewals, expansions, and add-ons.
• Develop and execute win/win negotiation strategies that maximize contract value while protecting and enhancing customer trust.
• Partner with the Sales and Onboarding team to fully understand and develop a clear renewal strategy for each customer.
• Confidently lead commercial conversations with merchant decision-makers, including pricing, feature packaging, and contractual terms.
• Maximize account growth opportunities by playing a collaborative role in the account team and helping to drive incremental revenue.
• Identify customer requirements, uncover roadblocks, and proactively drive on-time renewal closures.
• Collaborate with internal resources such as Finance, Product, Marketing, and Business Intelligence teams to develop comprehensive win strategies.
• Provide executive visibility into renewals and solicit leadership involvement where needed to close high-risk or high-value deals.
• Maintain accurate forecasts and CRM hygiene across all renewal and expansion opportunities.
• Act as a CSM brand ambassador by adopting new initiatives, mentoring teammates, and delivering strategic revenue outcomes.

Skills

2–3 years sales

Negotiation

Account management

Cross-functional collaboration

Communication

Education

Bachelor's Degree

Tools

HubSpot CRM

Salesforce

Job description

StoreHub is seeking a Customer Success Manager (CSM) to own the commercial success of a live merchant portfolio, driving renewals, expansions, and add-ons. You will negotiate with merchant decision-makers, develop renewal strategies, and collaborate with Sales, Onboarding, Product, and Support to close high-impact commercial deals.

In this role you will lead negotiations, protect customer trust, and maximize revenue while partnering with internal teams to resolve issues and deliver value.