Account Manager (SaaS)
STOREHUB SDN BHD
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Benefits offered by this job
Job summary
StoreHub is seeking a Customer Success Manager to own the commercial lifecycle for a portfolio of live merchant accounts. You will close renewals, drive expansions, and manage add-ons while building lasting partnerships and revenue growth.
You will collaborate with Sales, Onboarding, Product, and Support to resolve issues, strategize renewals, and present compelling commercial proposals. The role requires strong negotiation, communication, and cross-functional execution.
Qualifications
- 2–3 years in Sales, Account Management, or Commercial Success with ownership of pitching and closing.
- Strong negotiation and objection-handling skills.
- Full lifecycle ownership of assigned accounts, not just relationship management.
- Excellent verbal and written communication with decision-makers.
- Strategic, data-driven decision making.
- Experience collaborating cross-functionally to deliver outcomes.
- Bachelor's Degree required.
Responsibilities
- Own the commercial success of your portfolio including renewals, expansions, and add-ons.
- Develop and execute win/win negotiation strategies that maximize contract value while safeguarding customer trust.
- Partner with Sales and Onboarding to define renewal strategies for each customer.
- Lead commercial conversations with merchant decision-makers on pricing, packaging and terms.
- Drive incremental revenue by supporting account teams and expanding opportunities.
- Identify customer requirements, remove roadblocks, and close renewals on time.
- Collaborate with Finance, Product, Marketing, and BI to craft comprehensive win strategies.
- Provide executive visibility into renewals and high-value deals.
Skills
Education
Tools
Job description
Are you driven, results-oriented and a team player?
With 20,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
The Customer Success Manager is a commercial leader responsible for managing and growing a portfolio of live merchant accounts. This includes executing contract renewals, driving account expansion (upsells, add-ons), and building long-term customer partnerships. CSMs are trusted merchant advisors and revenue owners, ensuring that merchants achieve their goals while maximizing financial outcomes for StoreHub.
You will collaborate cross-functionally with Sales, Onboarding, Product, and Support to resolve key merchant issues, identify opportunities, and close high-impact commercial decisions.
Own the commercial success of your assigned portfolio of merchants — including pitching and closing renewals, expansions, and add-ons.
Develop and execute win/win negotiation strategies that maximize contract value while protecting and enhancing customer trust.
Partner with the Sales and Onboarding team to fully understand and develop a clear renewal strategy for each customer.
Confidently lead commercial conversations with merchant decision-makers, including pricing, feature packaging, and contractual terms.
Maximize account growth opportunities by playing a collaborative role in the account team and helping to drive incremental revenue.
Identify customer requirements, uncover roadblocks, and proactively drive on-time renewal closures.
Collaborate with internal resources such as Finance, Product, Marketing, and Business Intelligence teams to develop comprehensive win strategies.
Provide executive visibility into renewals and solicit leadership involvement where needed to close high-risk or high-value deals.
Maintain accurate forecasts and CRM hygiene across all renewal and expansion opportunities.
Act as a CSM brand ambassador by adopting new initiatives, mentoring teammates, and delivering strategic revenue outcomes.
2–3 years of success in a Sales, Account Management, or Commercial Success role with clear ownership of pitching and closing.
Strong negotiation and objection-handling skills.
Comfortable owning the full commercial lifecycle for assigned accounts — not just a relationship management role.
Excellent verbal and written communication skills with decision-makers.
Strategic mindset, process discipline, and data-driven decision making.
Strong customer management, including ability to navigate renewal resistance and product gaps.
Experience working cross-functionally to deliver outcomes.
Bachelor’s Degree.
Experience negotiating SME to Enterprise service contracts.
Familiarity with CRM systems (e.g. HubSpot, Salesforce, or similar tools).
Experience in a fast-paced SaaS, tech, or digital environment.
Prior completion of a negotiation or commercial sales course.
Willingness to pilot new initiatives and take on projects that improve team performance
Our people -for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
Hirer responsiveness Salary match Number of applicants
Computer Software & Networking 101-1,000 employees
StoreHub is one of Southeast Asia's fastest growing technology companies, serving over 17,000 businesses across the region.
Our mission at StoreHub is to Enable Everyone, big or small, to build Successful Businesses. Through our mission, we're not just serving businesses; we're serving the broader goal of creating a more equitable, thriving world.
We enable businesses to be successful by automating operational excellence and customer growth on our merchant platform for omnichannel retail and F&B businesses. The platform consists of a comprehensive range of products such as the Cloud-Based POS, Inventory Management System, Online Ordering and Loyalty Automation.
StoreHub is one of Southeast Asia's fastest growing technology companies, serving over 17,000 businesses across the region.
Our mission at StoreHub is to Enable Everyone, big or small, to build Successful Businesses. Through our mission, we're not just serving businesses; we're serving the broader goal of creating a more equitable, thriving world.
We enable businesses to be successful by automating operational excellence and customer growth on our merchant platform for omnichannel retail and F&B businesses. The platform consists of a comprehensive range of products such as the Cloud-Based POS, Inventory Management System, Online Ordering and Loyalty Automation.
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