Strategic Business Transformation Specialist, CEO Transformation Office

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank Berhad is seeking a transformation professional to lead AI-enabled modernization of operational processes across the bank. You will deconstruct complex problems, map end-to-end workflows and co-design future-state operating models using Lean methods and modern automation tools.

The role involves driving cross-functional project delivery, tracking ROI, and acting as Agile change agent across business units, with a focus on value realization and executive governance.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, or a related quantitative field.
• 2–4 years of experience within Management Consulting, Banking Management Associate programs, or high-growth FinTech/Tech Scale-up teams.
• Fresh graduates are encouraged to apply.

Responsibilities

• AI & Operational Process Modernization
• Deconstruct complex business and operational bottlenecks into structured problem statements and execution plans.
• Map end-to-end workflows and co-design future-state target operating models using Lean principles.
• Identify, track and deploy rapid AI and automation tools to liberate front-line capacity.
• Analyze operational failures and escalation patterns to synthesize systemic insights and scalable remedies.
• Drive end-to-end delivery of strategic transformation initiatives.
• Partner with business unit heads and IT squads to remove execution blocks.
• Define KPIs and monitor value capture across transformation projects.
• Facilitate agile change and executive governance processes.
• Prepare meeting agendas, draft papers and minutes for Management Committee.
• Assist in structuring senior management alignment sessions and transformation workshops.

Education

Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, or related quantitative field

Tools

GenAI

RPA

Decisioning engines

Job description

If you are looking to excel and make a difference, take a closer look at us…

Responsibilities

• AI & Operational Process Modernization
• Unstructured Problem Solving: Deconstruct complex, ambiguous business and operational bottlenecks across the Bank into structured, actionable problem statements and execution plans.
• Process Re-engineering & Automation: Map end-to-end workflows, eliminate friction points, and co-design future-state target operating models (TOM) using Lean principles and modern workflow technologies.
• Micro-AI & Quick-Win Enablement: Identify, track, and deploy rapid AI and automation tools (e.g., GenAI, prompt tools, RPA, decisioning engines) to liberate front-line operational capacity.
• Strategic Root-Cause Analytics: Analyze operational failures and high-priority escalation patterns (e.g., CX friction points, process breaks) to synthesize systemic insights and build automated/scalable remedies.
• Strategic Project Delivery & Cross-Functional Orchestration
• High-Impact Project Execution: Drive end-to-end delivery of strategic transformation initiatives from conceptualization through value realization.
• Cross-Functional Alignment: Partner seamlessly with business unit heads, peer transformation leads, and dedicated matrix IT squads (Architecture & Delivery) to remove execution blocks.
• ROI & Benefits Tracking: Define key performance metrics (FTE capacity freed, cycle-time reduction, cost efficiency) and monitor value capture across transformation projects.
• Agile Change Agent: Facilitate team adoption of digital-first mindsets, rapid prototyping, and automated tools across business units.
• Executive Governance
• Management Committee Secretariat: Serve as the secretariat for the Management Committee (MC). Prepare meeting agendas, draft high-quality papers, and take accurate minutes to ensure clear tracking of all executive decisions and action items.
• Strategic Forums & Offsites: Assist in structuring and facilitating senior management alignment sessions, transformation workshops, and executive offsites.

Skills & Experience We Are Looking For

• Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, or a related quantitative field. Strong numeracy skills and a high aptitude for logical reasoning are essential.
• 2–4 years of experience within Management Consulting, Banking Management Associate programs, or High-growth FinTech / Tech Scale-up teams. Demonstration of a "T-shaped" competency profile—deep expertise in a core area with a broad ability to collaborate across disciplines is highly valued.
• Fresh graduates are encouraged to apply.

We appreciate your application and will be in touch with shortlisted candidates regarding next steps

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.