SME Banking - Executive (Business Transformation)

Hong Leong Bank; Malaysia; On-site; MYR 90,000 - 140,000; Full time

Job summary

Hong Leong Bank is seeking a skilled professional to join the SME Banking Business Transformation team. You will enhance and implement loan origination system solutions, support daily production health, and optimize processes to deliver a smooth loan submission experience for the sales team.

You will collaborate with IT, Compliance and vendors, conduct UAT, gather requirements, and drive end-to-end system enhancements.

Qualifications

• Malaysian citizen per the requirement.
• Bachelor’s degree or higher in Finance/Accounting/ Banking/ Business or equivalent.
• Minimum 5 years’ experience in similar industry or consulting with system support & sales management track record.
• Excellent presentation and communication skills to convey complex information at all levels.
• Detail-oriented with strong numbers, reporting and analysis.

Responsibilities

• Collaborate with stakeholders and vendors to ensure LOS enhancements meet new requirements.
• Assist in UAT for bug fixes and improvements in the loan origination system.
• Support sales team queries or bugs in the LOS.
• Identify gaps and gather requirements from daily queries or bugs in LOS.
• Transform sales performance tracking through daily/monthly reports in Excel.
• Coordinate data and reports from LOS for sales productivity and performance tracking.
• Provide system support and liaise with IT/vendor for issue resolution.
• Perform system UAT testing and propose enhancements to improve UX.
• Oversee end-to-end implementation of system enhancements, including test scripts and health checks.

Skills

Excellent presentation and comms

MS Office (Excel, PowerPoint)

Attention to detail

Education

Bachelor’s degree or equivalent (Finance/Banking/Business)

Tools

MS Excel

MS PowerPoint

LOS familiarity

Job description

If you are looking to excel and make a difference, take a closer look at us… Overview As part of the SME Banking Business Transformation team, you will be responsible for enhancing and implementing solutions for the Bank's Loans and relevant systems. In this role, you will play a critical part in maintaining daily production health and optimizing process flows to ensure a seamless loan submission experience for the sales team. This role reports directly to the Head of Business & Corporate Banking (Business Transformation - SME).

Key Responsibilities and Accountabilities

Process & System Enhancement

• To work closely with all stakeholders and vendors to ensure new requirements and enhancements are catered in the loan origination system.
• To conduct UAT for bug fixes and improvements in the loan origination system.
• To assist sales team on the queries or bugs in the loan origination system.
• To identity gaps, improvements and to gather requirements based on the daily queries or bugs fixes faced by the sales team in the loan origination system
• To transform non-conventional ways of existing tracking method of Sales' performance via daily/monthly report excel.
• To work closely with vendor on the provision of data and reports from LOS for sales performance and productivity tracking.

Process & System Support

• Supporting system related issues raise by the users, work closely with vendor & IT to fixes the system bugs
• Performing system UAT testing
• To review/ propose enhancement to improve user experience
• A liaison for system enhancements & change request by various internal & external stakeholders i.e IT, Compliance, Data Quality, Bank Negara & etc
• End to end implementation for the system enhancement, including preparation of UAT testing scripts, performing system UAT testing as well as pre & post production health check

Jobholder Requirements:

• Requirements Malaysian Citizen
• Education/Qualification Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.
• Experience Minimum 5 years’ experience in similar industry and/or consulting with a proven track record in System Support & Sales Management.
• Excellent presentation and communication skills, able to effectively convey complex information at all levels.
• Detailed with numbers, reporting and analysis.
• Strong working knowledge of MS Office products - Outlook, Word, Excel and PowerPoint; expert/advance level in both Excel and PowerPoint

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.