Strata Insurance Consultant

VA Risk Consultant Sdn Bhd; Kajang; On-site; MYR 78,000 - 112,000; Full time

Job summary

VA Risk Consultant Sdn Bhd, based in Cheras, seeks a Strata Insurance Consultant to provide advisory services, assess risk exposures, review policies, and assist with claims documentation. You will coordinate with insurers, adjusters, and stakeholders to resolve disputes and ensure regulatory compliance.

The role requires strong knowledge of strata insurance, claims handling experience, and client-facing communication skills, with opportunities for growth within the firm.

Qualifications

• Strong knowledge of property, casualty, liability, and strata insurance products.
• Experience in insurance claims handling, including documentation, negotiation with insurers, and resolution of complex or repudiated claims.
• Skills in risk assessment and analysis; ability to interpret policy wordings, endorsements, and regulatory requirements.
• Effective communication and interpersonal skills for client-facing advisory work.
• Solid organizational and time management abilities to handle multiple cases, meet deadlines, and maintain detailed records.
• Proficiency with office productivity tools and basic data management.
• Relevant experience in insurance brokerage, risk consulting, or claims consultancy; strata management experience is an advantage.
• Demonstrated integrity, attention to detail, and commitment to delivering high-quality, client-focused service.

Responsibilities

• Provide advisory services on strata insurance coverage for residential and commercial properties.
• Assess risk exposures, review existing policies, and recommend appropriate protection.
• Assist clients with claims submission and documentation; coordinate with insurers, adjusters, and other stakeholders.
• Help resolve disputes related to strata claims.
• Prepare reports and proposals; attend client meetings and site visits; maintain accurate records.
• Ensure compliance with relevant regulations and guidelines.
• Collaborate with internal teams to improve processes, support client retention, and contribute to business development initiatives.

Skills

Property & casualty insurance

Strata insurance

Claims handling

Risk assessment

Policy interpretation

Client advisory skills

Documentation & records

Insurance brokerage experience

Integrity & attention to detail

Education

Diploma/degree in Insurance, Risk Management, Business, Finance, Law

Professional insurance qualifications (plus)

Tools

MS Office

Data management basics

Job description

VA Risk Consultant Sdn Bhd, formerly known as VA Vorteil Assurance, specializes in property, casualty, and liability insurance consulting and claims management. Since 2012, the company has built a strong reputation for efficient, structured handling of complex insurance claims, particularly in the property and industrial sectors. Supported by in-house claim consultants, VA Risk Consultant Sdn Bhd manages a wide range of claim issues, including repudiated claims from external policies. The company collaborates closely with adjusters, repairers, and insurance company claim officers to drive timely and effective claim settlements. Guided by visionary strategies and strong values, VA Risk Consultant Sdn Bhd is committed to delivering professional insurance services with integrity and high-quality craftsmanship.

Role Description

The Strata Insurance Consultant is a full-time, on-site role based in Cheras. This role involves providing advisory services on strata insurance coverage for residential and commercial properties, including assessing risk exposures, reviewing existing policies, and recommending appropriate protection. The consultant will assist clients with claims submission and documentation, coordinate with insurers, adjusters, and other stakeholders, and help resolve disputes related to strata claims. Daily responsibilities include preparing reports and proposals, attending client meetings and site visits, maintaining accurate records, and ensuring compliance with relevant regulations and guidelines. The role also requires close collaboration with internal teams to improve processes, support client retention, and contribute to business development initiatives.

Qualifications

• Strong knowledge of property, casualty, liability, and specifically strata insurance products and coverage structures.
• Experience in insurance claims handling, including documentation, negotiation with insurers, and resolution of complex or repudiated claims.
• Skills in risk assessment and analysis, with the ability to interpret policy wordings, endorsements, and regulatory requirements.
• Effective communication and interpersonal skills for client-facing advisory work, stakeholder coordination, and report writing.
• Solid organizational and time management abilities to handle multiple cases, meet deadlines, and maintain detailed records.
• Proficiency with office productivity tools (e.g., word processing, spreadsheets, presentation software) and basic data management.
• Relevant experience in insurance brokerage, risk consulting, or claims consultancy; strata management experience is an advantage.
• Diploma or degree in Insurance, Risk Management, Business, Finance, Law, or a related field preferred; professional insurance qualifications are a plus.
• Demonstrated integrity, attention to detail, and commitment to delivering high-quality, client-focused service.

Go beyond conventional insurance processing and build specialised expertise in strata property insurance. As your knowledge and experience grow, you can progress internally into senior consultancy and leadership roles at VA, or leverage your specialised skills to pursue broader opportunities across the insurance industry. Career progression is based on competency, performance and professional development.

With the right attitude and commitment, you can build expertise that sets you apart, opens doors to future career opportunities and supports long-term professional growth.