Store Supervisor: Lead Operations, Training & Service

NEW BALANCE ATHLETIC SHOES SDN.BHD.; Sepang; On-site; MYR 33,000 - 50,000; Full time

Job summary

New Balance Athletic Shoes SDN.BHD. is seeking a store leader in Sepang to drive daily operations, supervise a retail team and support the Area Manager in achieving sales targets. The role emphasizes customer service, merchandising standards and efficient store management.

The candidate should have 3–4 years of related retail experience, strong English and Bahasa Malaysia fluency, and ability to work flexible shifts, including weekends and public holidays.

Qualifications

• At least SPM qualification required.
• 3–4 years of related retail experience preferred.
• Fluent in written and spoken English and Bahasa Malaysia.
• Able to lead a team, deliver customer service and manage store operations.

Responsibilities

• Lead store operations under guidance of Area/Store Manager.
• Support daily tasks and implement sales goals.
• Provide training and maintain customer service standards.
• Oversee housekeeping and store appearance as per Visual Merchandising guidelines.
• Monitor stock movement and conduct stock takes; manage losses and security.
• Prepare monthly duty rosters within payroll limits and report on KPIs.
• Generate reports for Area/Store Manager and participate in ad-hoc projects.

Skills

Leadership

Customer service

Fluent English

Bahasa Malaysia

Team driven

Microsoft Office

Education

SPM

Bachelor’s Degree

Tools

Microsoft Office

Job description

New Balance Athletic Shoes SDN.BHD. is seeking a store leader in Sepang to drive daily operations, supervise a retail team and support the Area Manager in achieving sales targets. The role emphasizes customer service, merchandising standards and efficient store management.

The candidate should have 3–4 years of related retail experience, strong English and Bahasa Malaysia fluency, and ability to work flexible shifts, including weekends and public holidays.