Store Supervisor, Kuala Lumpur

Crocs; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a Sales Team Lead to guide daily store operations and drive sales targets. You will oversee opening/closing, train teammates, and ensure exceptional customer experiences in a fast-paced retail environment.

You’ll lead by example, coordinate across departments, and uphold Crocs’ service standards, promotions, and inventory accuracy while fostering a collaborative, high-energy team focused on achieving goals.

Qualifications

• 2–3 years of total retail experience, preferably with store leadership.
• Strong leadership and people-management skills.
• Excellent verbal and written communication with teams and partners.

Responsibilities

• Deliver outstanding service to our consumers using Crocs service model.
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities.
• Learn & assist in various departments within the store including consumer service, product knowledge, and stock room management.
• Support team members in POS system management, stock replenishment, pricing and promotions, and loyalty programs.
• Lead by example and collaborate with Store Management to improve performance through sales-driven techniques.
• Adhere to Crocs Asset Protection policies and procedures, including inventory control and compliance.

Skills

Retail leadership

Customer service

Communication

Team collaboration

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail