Store Team Lead, Shah Alam

Crocs, Inc.; Shah Alam; On-site; MYR 27,000 - 42,000; Full time

Job summary

Crocs, Inc. in Shah Alam, Malaysia is seeking a retail professional to deliver outstanding customer service and support daily store operations across departments including consumer service, product knowledge and stock room management.

You will work with a dynamic team in a fast-growing retail environment, with schedules that adapt to store needs and the Resident persona. Growth opportunities exist within the company.

Qualifications

• 2–3 years of total retail experience; preference for candidates with store leadership.
• Strong communication and interpersonal skills.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Deliver outstanding service to customers using the C.H.A.R.M. service model.
• Collaborate with store team and management to create an enjoyable team environment.
• Coordinate, delegate, prioritize, and meet store deadlines with daily follow-up.
• Assist in multiple store departments including consumer service, product knowledge, and stock room.
• Support daily retail operations such as POS usage, stock replenishment, pricing, and loyalty programs.
• Lead by example and contribute to sales-driven KPI improvements.
• Adhere to asset protection policies and inventory controls.

Skills

Leadership

Communication

Team collaboration

Flexibility

Customer service

Tools

POS system

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.