Store Team Lead, Kota Bahru

Crocs, Inc.; Kota Bharu; On-site; MYR 67,000 - 100,000; Full time

Job summary

Crocs, Inc. in Kota Bharu, Malaysia, is seeking a Sales Team Lead to drive store performance and deliver world class service to our consumers daily.

In this role, you will oversee opening and closing procedures, educate team members on products and promotions, and push daily sales targets while upholding Crocs standards. You will lead by example, coach staff across departments, and collaborate with store management to achieve KPIs in a fast-paced retail environment.

Qualifications

• 2+ years in retail or customer-facing role.
• Experience leading a small team is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee opening and closing procedures for the store.
• Educate team on products and promotions.
• Drive daily sales targets to achieve company goals.
• Coordinate with store management and other departments as needed.
• Support store operations including POS, pricing, and inventory control.
• Lead by example to improve KPIs through sales drives.
• Adhere to asset protection policies and procedures.

Skills

Leadership

Customer service

Communication

Retail sales

Schedule flexibility

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• 2 - 3 years of total retail experience; with a preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail