Store Supervisor

Giant Hypermarket; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Maternity Leave

Opportunities for promotion

Parental Leave

Professional Development

Job summary

Giant Hypermarket in Kuala Lumpur is seeking a Cashier Supervisor to lead daily checkout operations and oversee cashiers to ensure smooth, friendly customer service.

You will schedule shifts, train staff on POS systems, enforce cash controls, and coordinate with other departments to resolve pricing or inventory issues. The role requires leadership, strong communication, and proficient cash handling skills.

Qualifications

• High school diploma or equivalent is required.
• Experience as a cashier with leadership preferred.
• Ability to manage cash accurately and handle POS systems.
• Strong communication and organizational skills.

Responsibilities

• Supervise and support cashiers during daily operations
• Schedule cashier shifts and manage break coverage to ensure adequate staffing
• Ensure accurate cash handling, register balancing, and adherence to cash-control procedures
• Handle customer inquiries, complaints, and returns professionally
• Train new cashiers on POS systems, customer service standards, and store policies
• Monitor checkout speed, accuracy, and customer service quality
• Approve voids, refunds, overrides, and price checks as required
• Enforce company policies, safety standards, and loss-prevention procedures
• Assist with opening and closing duties, including cash reconciliation and reports
• Coordinate with other departments to resolve pricing or inventory issues
• Motivate and coach cashier staff to improve performance and teamwork

Skills

Leadership

Supervision

Customer service

POS systems

Cash handling

Communication

Time management

Education

High school diploma or equivalent

Tools

POS systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Giant Hypermarket – Kuala Lumpur, Kuala Lumpur

Requirement

• High school diploma or equivalent (required)
• Previous experience as a cashier; supervisory experience preferred
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Proficiency with POS systems and basic computer skills
• Ability to handle cash accurately and responsibly
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Strong organizational and time-management skills

Responsibility

• Supervise and support cashiers during daily operations
• Schedule cashier shifts and manage break coverage to ensure adequate staffing
• Ensure accurate cash handling, register balancing, and adherence to cash-control procedures
• Handle customer inquiries, complaints, and returns professionally and efficiently
• Train new cashiers on POS systems, customer service standards, and store policies
• Monitor checkout speed, accuracy, and customer service quality
• Approve voids, refunds, overrides, and price checks as required
• Enforce company policies, safety standards, and loss-prevention procedures
• Assist with opening and closing duties, including cash reconciliation and reports
• Coordinate with other departments to resolve pricing or inventory issues
• Motivate and coach cashier staff to improve performance and teamwork

Benefits

• Medical Insurance
• Maternity Leave
• Opportunities for promotion
• Parental Leave
• Professional Development