Retail Supervisor

Giant Hypermarket; Kuala Lumpur; On-site; MYR 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Opportunities for promotion

Parental leave

Professional development

Job summary

Giant Hypermarket in Kuala Lumpur is hiring a Cashier Supervisor to oversee daily cashier operations, assist customers, and ensure accurate cash handling.

The role requires prior cashier experience, strong leadership, excellent communication, and proficiency with POS systems. You will schedule shifts, train new cashiers, and coordinate with other departments to resolve pricing or inventory issues.

Qualifications

• High school diploma or equivalent (required).
• Previous cashier experience; supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with POS systems and basic computer skills.
• Ability to handle cash accurately and responsibly.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong organizational and time-management skills.

Responsibilities

• Supervise and support cashiers during daily operations.
• Schedule cashier shifts and manage break coverage to ensure adequate staffing.
• Ensure accurate cash handling, register balancing, and adherence to cash-control procedures.
• Handle customer inquiries, complaints, and returns professionally and efficiently.
• Train new cashiers on POS systems, customer service standards, and store policies.
• Monitor checkout speed, accuracy, and customer service quality.
• Approve voids, refunds, overrides, and price checks as required.
• Enforce company policies, safety standards, and loss-prevention procedures.
• Assist with opening and closing duties, including cash reconciliation and reports.
• Coordinate with other departments to resolve pricing or inventory issues.
• Motivate and coach cashier staff to improve performance and teamwork.

Skills

Leadership

Communication

Customer service

Problem-solving

POS proficiency

Cash handling

Time management

Education

High school diploma or equivalent

Tools

POS systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Giant Hypermarket – Kuala Lumpur, Kuala Lumpur

High school diploma or equivalent (required).

Previous experience as a cashier; supervisory experience preferred.

Strong leadership and communication skills.

Excellent customer service and problem-solving abilities.

Proficiency with POS systems and basic computer skills.

Ability to handle cash accurately and responsibly.

Ability to work flexible schedules, including evenings, weekends, and holidays.

Strong organizational and time-management skills.

Requirement

• High school diploma or equivalent (required).
• Previous experience as a cashier; supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with POS systems and basic computer skills.
• Ability to handle cash accurately and responsibly.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong organizational and time-management skills.

Responsibility

• Supervise and support cashiers during daily operations.
• Schedule cashier shifts and manage break coverage to ensure adequate staffing.
• Ensure accurate cash handling, register balancing, and adherence to cash-control procedures.
• Handle customer inquiries, complaints, and returns professionally and efficiently.
• Train new cashiers on POS systems, customer service standards, and store policies.
• Monitor checkout speed, accuracy, and customer service quality.
• Approve voids, refunds, overrides, and price checks as required.
• Enforce company policies, safety standards, and loss-prevention procedures.
• Assist with opening and closing duties, including cash reconciliation and reports.
• Coordinate with other departments to resolve pricing or inventory issues.
• Motivate and coach cashier staff to improve performance and teamwork.

Benefits

• Medical Insurance
• Opportunities for promotion
• Parental leave
• Professional development