Store Operations & Guest Experience Leader

myNews; Petaling Jaya; On-site; MYR 39,060 - 55,800; Full time

Job summary

A leading retail chain in Petaling Jaya is looking for an experienced manager to oversee daily store operations. The ideal candidate has 3-5 years in retail management, strong leadership skills, and is adept in cash management. Responsibilities include managing staff, ensuring compliance with company policies, and delivering excellent customer service. The role requires adaptability to work on shifts and public holidays. Enjoy a dynamic and rewarding work environment with opportunities for growth.

Qualifications

• 3-5 years in retail or food service management with staff supervision experience.
• Strong leadership and communication skills are essential.
• Proficient in cash management and inventory control.

Responsibilities

• Ensure compliance with policies and maintain high customer service standards.
• Supervise staff and manage work rosters effectively.
• Handle cash transactions and reconcile cash drawers.
• Train staff on policies and beverage preparation.
• Monitor staff performance and store metrics.

Skills

Leadership

Organizational skills

Communication skills

Cash management

Staff training

Inventory control

Education

Diploma in Retail Management or equivalent

Job description

A leading retail chain in Petaling Jaya is looking for an experienced manager to oversee daily store operations. The ideal candidate has 3-5 years in retail management, strong leadership skills, and is adept in cash management. Responsibilities include managing staff, ensuring compliance with company policies, and delivering excellent customer service. The role requires adaptability to work on shifts and public holidays. Enjoy a dynamic and rewarding work environment with opportunities for growth.